Technology that Enhances Student Engagement, Retention and Support

Universities Represented

Session Overview Campus/Individual reflections Exploration of ConnectYard Multi-institutional viewpoints and uses of ConnectYard Product implications for higher education

ConnectYard enhances organizational communication. streamlines communication processes. permits receivers to channel select. promotes privacy for senders.

Facebook Twitter Email Text Messaging

Millennials Value Community Service Making a difference Communication Technology

Teaching Philosophy Teacher is a coach, facilitator and collaborator Student is a builder and doer The classroom is a brick and click space Pedagogical strategies are multi- channel and multimedia-based This changing environment requires us to re-imagine what education might/should look like:

Connecting, Communicating, Community-building Organizational Communication I Individual Work Organizational Communication II Group Collaboration Career Development 101 Professional Image

Sample Assignment #1 Learning Objective: Demonstrate understanding of nonverbal cues in the communication process. Activity: Quiz question – Application of theory/concept learned Examine your surroundings. Identify one nonverbal concept discussed in class. Send me the concept name along with the description of the example you identified via Email, Text, or Twitter.

Sample Assignment #2 Learning Objective: Demonstrate appropriate message construction for selected channel. Activity/Application: Using each of the communication channels provided by CY, craft an event announcement for our Senior Seminar II Presentations. The messages must be different and channel appropriate. Send me your completed message using Email, Facebook, Text, or Twitter.

Debra Greene – Director, Academic Support Services Areas of responsibility include: TRIO program – grant funded Retention Services – support for at-risk students Vocational Support Services Students in CTE program (Career & Tech Ed) Perkins Program Learning Assistance Center (Largest area of responsibility) Tutoring, Computer, & Adaptive Labs Over 100 peer and professional tutors Face-to-face group tutoring - credit subjects Serves ~1400 students (14% of the student body) Limited tutoring space due to 40% increase in enrollment since Fall 2009

Institutional Challenges Responding to Middle States - expand online tutoring Building on a previous tutoring program Finding a cost-effective, alternative for online tutoring using current tutors Responding to the technological needs of students Building a sense of community around students forming natural study and social groups

Online Tutoring Program and ConnectYard Provide online tutoring in 4 courses (BIO 101& 107, ENGL 121 & Math 070) with 5 tutors Marketed to faculty and students requesting tutoring in selected subjects Tutors responded to student questions (posted, real time) Notifications to promote workshops and events

Student Engagement Approximately 17% of students participated exposed to notifications answered questions for other students explored archives for answers to questions posted questions to tutors (7%) Students reported that they like using their phones to interact with tutors In Fall 2012 we begin Tweeting study/tutoring tips Posting video of study skills workshops Creating tutor/student FAQ’s for class yards Online evaluation forms for students to rate their experience

Higher Education Implications Community-building Collaboration Communication Retention Connectedness Accessibility Student Support Online Services Learning Resources

Pedagogical Implications Shift in classroom power Digital-critical thinking Active/Engaged Learning Communication Constant Multi-channel Space Click rooms/brick rooms Accessible in- and out- of- class

Suggestions for Using CY Campus Q&A Campus Recruitment Inter-departmental interactions Group Projects Student Organizations

Technology that Enhances Student Engagement, Retention and Support Welcome to our webinar: Thinking and Teaching Digitally: Connecting to the Millennial Learner. My name is Renee Robinson, I’m an associate professor in the Department of Communication at Saint Xavier University in Chicago. Thank you for attending our session today. During our presentation, you will be provided with some interesting information about millennial learners and how we as educators can assist them in their learning process and development as critical thinkers. You will also have a chance to participate in the session via our polling system. I also encourage you to document any questions you may have as we proceed so that I can address them towards the end of our time together. We should have about 15 minutes or so to discuss areas that you are interested in. That said, let’s begin.