4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers side of the needs template for customizing job descriptions

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©2 Unbundling demand Employers have typically met needs by bundling demands into job descriptions. Job seekers with complex lives often dont have the whole package to offer. Customized Employment allows employers to unbundle demand and to take advantage of discrete competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©3 Employer Needs Analysis Unmet Workplace Needs: This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be. Tasks better performed by others: This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers. Specific benefit to enhance business: This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seekers specific competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©4 Employer Needs Analysis All workplaces have unmet needs, even when fully staffed, but particularly in difficult economic times

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©5 Employer Needs Analysis Employers can turn each unmet need into a task. 1. Excess data entry 2. Assisting receptionist during heavy calling 3. Performing episodic duties: collating for meeting 4. Augmenting low producing employees 5. Relieving employees during break

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©6 Employer Needs Analysis Each unique workplace has needs Job Developer During Job Development, the Job Developer negotiates to perform a Needs Analysis

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©7 Conducting an Employer Needs Analysis This process can be conducted in four ways: As a part of individualized job development, following the tour, one employer at a time As a part of informational, discovery interviews with employers, concurrent with individualized job development As an effort to assist a business (larger) to adopt internal customization As a part of general activity in the community by job developers, family members and job seekers

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©8 Employer Needs Analysis: During each contact An Employer Needs Analysis most often negotiated during job development. The analysis typically occurs on the second or third interaction with an employer and often follows the tour of the business. A Needs Analysis may take from 1 – 3 hours or more to conduct, depending on the number of workplace areas to be examined and the size of the business.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©9 Negotiating a Needs Analysis Job developers can offer three options for conducting a Needs Analysis: 1.Conduct the Analysis at no charge to the employer 2.Conduct the Analysis in a partnership between employer representative and provider 3.If desired, have the employer conduct the Analysis without assistance

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©10 Employer Needs Analysis based on an Informational Interview Contact employer with a rationale of community need Discuss the role of a needs analysis to determine unmet needs for CE Spend discussion time with employer to understand the business Tour the business, thoroughly, noting the culture and various tasks Arrange for an opportunity to spend several hours observing in various work areas

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©11 Job based on an Informational Interview Identified general needs in: Reception DJs area Advertising Station managers office

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©12 Employer Needs Analysis: Employee/task focus Target employees performing job tasks to identify possible areas that might need additional support : Episodic duties Tasks better performed by others at a lower pay grade Tasks needing additional production assistance Back-ups/Bottlenecks Material/tool supply Interruptions Wasted motions

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©13 Episodic task: Setting up a drum set

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©14 Slower component/Task better performed by others: Inserting background greenery

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©15 Unmet need: Delivery of faxes

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©16 Material supply: Stocking cash registers

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©17 Employer Needs Analysis: Environmental focus Notice non-task related issues: Unattended materials/documents Waste/scrap materials Consistent errors Misplaced materials/goods Dusty, broken, dirty goods/materials Missed opportunities Unsafe or unsightly conditions

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©18 Unsafe conditions: Sweeping laminate chips

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Employer Needs Analysis: Customer focus As appropriate, focus on customers who use the business Customers waiting Customers confused Customers needing specific information Customers angry or with complaints Customers needing assistance Marc Gold & Associates©19

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©20 Customers waiting: Medical Imaging

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Assisting larger employers to offer customized employment Contact desired employer presenting the concept of CE and its business value Assist the employer to conduct a needs analysis Negotiate the possibility of the employer contacting your agency for a proposal(s) to meet identified needs Assist job seekers to create a proposal and visual resume Marc Gold & Associates©21

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Chris was assisted to apply to a large managed care organization Marc Gold & Associates©22

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©23 General observations while in community Employment staff can take the opportunity to observe unmet needs in a variety of publicly available settings in the community: Outside areas of businesses Inside retail settings, common areas such as malls, etc. While receiving services in community or at home While traveling around community

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Zon was employed as a result of an informal, community needs analysis done with a neighboring employer Marc Gold & Associates©24

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©25 Unmet needs: Filing and sorting

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Employer Needs Analysis Company: Adams County General HospitalDate Sept. 30, 201_ Employer ContactGerald Jordan, Hospital Administrator Performed byCharlotte Guy, Transition Specialist Agency Natchez Schools Performed byBrenda Thompson, Special Ed. TeacherAgency NHS Performed forSadie Jones Employer Representative Assisting Felicia Roberts, Human Resources Manager Employer Representative Assisting Violet Green, Office Manager Departments/Areas ObservedBusiness office, records = B/R (use letter codes)Gift Shop= GS Cafeteria= C Other= O Total Time Spent in Analysis4 hrs. total Marc Gold & Associates©26

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Observations of Employees:Frequency Unmet Unbundled Benefit to Need TaskEmployer 1. Stocking salad bar (C) 30 min. X 2. Cleaning salad bar (C)15 min. X 3. Specialty salad prep (C)3/dayX 4. Searching for misfiled documents (B) 30 min. X 5. Copying records (R)10/week X 6. Assisting with excess copying (B)2/day X 7. Making coffee (B/R)3/day X 8. Answering phone during lunch (B)1/day for 1 hr.X 9. Preparing certified20/week X letters (B) Marc Gold & Associates©27

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Marc Gold & Associates©28 Observations ofWork Freq. Unmet Unbundled Benefit to Environment Need Task Employer 1. Placing food in refrigerator following delivery (C) 3/week X 2. Delivering documents to departments (B) 1/day 3. Entering data from Constant X old files (B) 4.Stocking supplies after delivery (B/R)1/week X 5.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©29 Using a Needs Analysis Form Observations ofCustomers Freq. Unmet Unbundled Benefit to Need Task Employer 1. Assist customers in choosing gift or flowers (GS)Varies X 2. Direct families and visitors to patient rooms (O)2/hour X 3.Offer coffee to families in waiting room (O)Constant X

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Marc Gold & Associates©30 Employer determinedFreq. Unmet Unbundled Benefit to Tasks NeedTask Employer 1. Collecting wheelchairs and returning to dept, 2/day X 2. Pushing patients from room to car 2/hr.X 3. Cleaning wheelchairs 1 day/wk.X 4. Dusting pictures in lobby 1/wk. X 5. Cleaning rehab equipment 1 day/wk. X 6. Dust/clean/trim plants in lobby 1/wk. X 7. Wipe tables in cafeteria 2-3 hrs./day X 8. Dust ceiling fans 1/wk. X 9. Fruit/veggie prep in cafeteria 2 hrs./dayX

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Marc Gold & Associates©31 Job Seeker Task ListEmployer Task List 1. Shredding1. 2. Running errands2. 3. Delivery3. Delivering documents to departments 4. Copying4. Copying patient records; assisting with excess copy 5. Filing5. 6. Sorting, Collating6. 7. Matching checks to7.