Generating Traction for Change 19 th May 2011 Paul J Siegenthaler

How to laugh whilst rolling-out SAP 19 th May 2011 Paul J Siegenthaler

Generating Traction for Change 19 th May 2011 Paul J Siegenthaler

Generating Traction for Change Experience : M&A (and SAP) – Profound change – Lengthy process – Disruptive

Generating Traction for Change Experience : M&A (and SAP) – Profound change : fear of the unknown – Lengthy process : exhausting – Disruptive : impact on performance A practitioners perspective …

Generating Traction for Change Experience : M&A (and SAP) – Profound change : fear of the unknown – Lengthy process : exhausting – Disruptive : impact on performance Traction for Change – Understanding – Curiosity – Attraction – Energy – Means – Support MotivationAbility

Generating Traction for Change Experience : M&A (and SAP) – Profound change : fear of the unknown – Lengthy process : exhausting – Disruptive : impact on performance Traction for Change – Understanding – Curiosity – Attraction … I understand and relate … sounds exciting … something good for me

Generating Traction for Change Experience : M&A (and SAP) – Profound change : fear of the unknown – Lengthy process : exhausting – Disruptive : impact on performance Traction for Change – Understanding – Curiosity – Attraction – Energy – Means – Support – Energy – Means – Support ??? Training

In most projects, traction is lost … Management focused on content to the detriment of execution What instead of What & How Understanding – Acceptance – Buy-in - Passion seen as an academic change management exercise, rather than Managements responsibility Traction for Change – Understanding – Curiosity – Attraction – Energy – Means – Support – Energy – Means – Support ??? Training

… and Training is the final straw ! By the time training can begin: – Lack of resources = delays, stress – Budget overrun = cut back on training – Lack of communication = why should we do this? – Lack of involvement : your problem, not mine – Lack of energy : learning requires an effort

What Training can do to help … Get involved at the on-set of the project – Training always on the radar screen Coach the leadership – Awareness of impact of large projects – Communication – Behaviours and body language – Managing personal energy – … help them avoid the most common mistakes Stop thinking your Client already knows!

Avoidable Mistakes Over-simplification – Time, resource and effort – Simple task, no complex project management Myths – Things ultimately fall into place – Our people learn on the job Not involving those who know Failure to maintain pace, energy and thrill ! In spite of companies trusted advisors…

A bad start … and heading for failure Over-simplification – Time, resource and effort – Simple task, no complex project management Myths – Things ultimately fall into place – Our people learn on the job Not involving those who know Maintaining the pace, energy and thrill ! Experience Leadership

A bad start … and heading for failure Over-simplification – Time, resource and effort – Simple task, no complex project management Myths – Things ultimately fall into place – Our people learn on the job Not involving those who know Maintaining the pace, energy and thrill ! Experience Leadership Get someone on board who has done this before ! Managements communication skills (verbal and behavioural)

Doing it the right way Understanding Curiosity Attraction Energy Means Support Creating TRACTION CommunicationPace (Tempo)

Same Reality, Different Understanding

Where Comms Go Wrong, and Why Communication most needed where the communicator was bad until now ! Irrelevant message / wording / channel Wrong answers : its OK to say I dont know Translations (more time, not just more resource!) …… X 2.5

Creating the SENSATION of speed … Preparation Governance Issue resolution Break the long journey into stages Having fun ! Communication Change Management Managers' Behaviour Sustaining Resilience Contageous enthusiasm Perceived Speed Accelerators

Creating the SENSATION of speed … Preparation Governance Issue resolution Break the long journey into stages Having fun ! Communication Change Management Managers' Behaviour Sustaining Resilience Contageous enthusiasm

Discovering Fun in the Work Environment Outdoor barbecue Clown on Saturday Sports club in nearby school Head and shoulder massage (yes !) Karaoke evenings Stage end themed parties … the list is endless

Injecting some fun into SAP

Even consultants can have fun

Things YOU can do differently Training techniques and tools now very sophisticated and powerful Need to set the right environment for training to be effective – Training agenda at the onset of a programme – Train the CLIENT before they attempt to train their own people! (communication, behaviours, personal awareness, body language, composure, stress management) … and then you might have a receptive audience to train

Thank you Any questions ?