GOOD DAY AT WORK: CONNECTING WELL BEING & THE BUSINESS AGENDA Ann Francke, CEO of CMI Ttle

We believe in great management and leadership ABOUT ME & CMI: I believe in the difference great management and leadership makes Best Practice Standards of Management and Leadership are critical to unlocking growth CMI : Only Chartered Body aimed at increasing the number and standard of Professional Managers National Framework of Management & Leadership Skills; Research, Content 90,000 Members; 30,000 Students in 600 Centres; Chartered Manager CMI Only chartered professional body in the UK dedicated to promoting the highest standards in management and leadership excellence More than 90,000 members We believe in great management and leadership We believe in standards as best practice : We are what we repeatedly do Excellence is a habit not an act Standards are Habits Of Excellence CMI champions best practice in management and leadership

TOUGH TIMES FOR MANAGERS Prolonged crisis in economic performance & employee morale 6 out of 10 see have little faith in the Government’s current economic policy. 9 out of 10 organisations have experienced change in the past year Only 1 in 2 satisfied with their Jobs in 2012 Managers are more stressed, more depressed and more likely to move on HOW TO FIX????

HOW TO FIX? GOOD ,EFFECTIVE MANAGEMENT & LEADERSHIP Builds Business Delivers Improved Management Performance &ROI Attracts and Retains Talent Boosts Well-Being “ CMI’s definition: “Talent management is the additional management processes and opportunities that are made available to people in the organisation who are considered to be ‘talent’.” Something happens to the talented people in an organisation, whether they are being developed and motivated or whether they are being stifled and neglected in terms of development opportunities. CMI’s Talent Management report

THE REVERSE IS ALSO TRUE, ALAS BAD MANAGEMENT: Creates the Majority of Corporate Failures Costs UK £19 Billion per year Has Badly Damaged Trust in Business & Government Harms Well Being

Increase in organisational performance MLD BUILDS BUSINESS 23% 32% Increase in organisational performance People performance

MORE PROOF EFFECTIVE INVESTMENT IN MANAGEMENT AND LEADERSHIP 80% effective managers in high performing organisation – twice that of low performing organisations A small improvement makes a BIG difference to performance: Equals a 25% boost to workforce or a 65% increase in capital True for large organisations and true for SME’s- globally! WELL MANAGED ORGANISATIONS GROW

MLD ATTRACTS TALENT, IMPROVES MANAGERS & DELIVERS ROI 80 % of Managers say Funding Management Qualifications boosts ability to attract staff 90% say it improved their performance at work Ripple effect –79 per cent improved the performance of their team Return on investment – 79 per cent agree the employer benefits of management and leadership qualifications outweigh the level of time, money and effort invested in obtaining them

PROFESSIONALISING MANAGEMENTPAYS BACK Chartered Manager: Gives independent recognition of management skills; boosts Confidence & Self Awareness One of the top three most effective ways to develop abilities Demonstrates commitment to professional development & helps retain talent Pays Out: Chartered managers deliver an average of £362K to their organisations!

GOOD LEADERSHIP BOOSTS WELL BEING Positive Leadership Affects Job Satisfaction Staff Want to Smell A RAT ! Achievement Respect, Autonomy, Trust Growth Firms Have Positive Management Styles & Effective MLD

DEVELOPING MANAGERS & LEADER WORKS- YET SO FEW DO IT! Only 1 in 5 managers are qualified – 4 in 5 think they should be. Only 2000 Chartered Managers out of 3.5 million Only 34 % deliver management training and 12% offer national qualifications 64% of organisations say they have ‘no need’ to train staff Less than one in five managers expect MLD budgets to increase over the next six months & 77% of CEOs will CUT Spend! UK Lags behind many other countries in management training So why don’t more organisations train staff? 64 per cent cited a lack of need 10 per cent say they have no budget available

THE RESULT? 4 OUT OF 5 MANAGERS ‘JUST OK’

ATTRACTING AND RETAINING TALENT AN ISSUE Three in five employers have problems with staff recruitment More than half have issues retaining management staff Young managers are more likely than previous generations to move on – 47 per cent would leave their present organisation if they could find another job More Managers Needed: over 2 million more by 2020! Four main factors in attracting young managers to new jobs: Career development Working environment & values Lifestyle Need for change ...however, they are more likely than previous generations to move on if challenges and career development are not met.

WELL BEING WELL DOWN VS 5 YEARS AGO Negative Management Styles More Common Lower Levels of Trust Managers Less Positive about Managers and Organisations Ability Stress, Illness and Depression Higher Job Satisfaction Lower

WHAT CAN WE DO TO CHANGE THIS? To change this we need: Right Attitudes Right Tools Right Measurements & Expectations

RIGHT ATTITUDES Great Managers are Made not Born Best Practice needs Practice: A Continuing Journey not a One-off Make the Business Case- Link to Strategy , Business Outcomes & ROI Ensure Support Up & Down the Line to Put Learning into Practice Not Just HR Issue. Everyone’s Issue , Especially CEO & CFO

USE THE RIGHT TOOLS Create the case (CMI & Other Research) Online & Blended; Flexible Learning; Bite-Sized and Work -related Toolkits (e.g. ROI) & Topics (e.g. Change Management) Qualifications for Organisations and Individuals

CHOOSE THE TOOLS THAT WORK

RIGHT MEASUREMENTS AND EXPECTATIONS Measure the Effectiveness of Programs : Track the Progress ( only 12% of CEO’s think Measurement is Right) & Link to Business Outcomes Articulate the Benefits; Make a Competitive Advantage: Williams Lea Benchmark: National Qualifications ; WMO Index Consider Professionalising Management Like CIPD, Engineers and Accountants e.g. Chartered Manager. Avoid the Novice Expert!

CMI: WELL MANAGED ORGANISATION INDEX Quality of Management 65 Corporate culture 45 Internal controls 37 Critical Self Analysis 72 Organisational Agility 53 Disclosure & Transparency 34 Company A | UK

IN SUMMARY Times are Tough: Low Growth , Low Morale, Lots of Change MLD More Important than ever for UK PLC, Individuals & Firms Builds Business Improves Manager’s Performance Attracts & Retains Talent Boosts Well Being Yet: Far too Few Firms Practice! To Change this we Need : Right Attitudes Right Tools Right Measurements & Expectations CMI Happy To Help