Hiring A Strategy for Who

$50,000

Agenda When to Hire Where & How to look for people Resume Review Green Light vs Red Flag Interviewing Set-up for Success Behavior/ Motivational Interview Questions Anatomy of a red flag/ green light answer Driving Employee Success High performers on high potential projects

When to Hire Have you turned down work? Do you need new/ different skills? Are there staff/ customer complaints? Define the job Determine and budget salary

Where do I find good people? Employee Referrals Colleague Referrals Local Professional Associations Similar Trades Social Media Free Online sites Always be on the lookout

Reviewing Resumes Quickly Scan Qualifications Summary Last 3 Job Titles Last 3 Job Dates Go back and Review

Reviewing Resumes Red Flag Decreased responsibility Job hopping Large gaps Missing information Careless mistakes Green Light Qualifications summary Concise Results Achievement Relevance

Pre-Screen Candidates Keep it short Explain the job Why are they looking for a job? Listen for red flags

Interview Preparation Send a confirmation email Include stakeholders Make a good first impression Schedule enough time Have a quiet space Be prepared Be observant

Engaging in the Interview Begin with a welcome Know your questions Technical questions Behavioral questions Engage in open dialogue Listen attentively Describe next steps

Interview Questions Technical Questions What does your typical day look like at your current job? What has been our most significant work contribution? Behavioral Questions Tell me about your biggest work mistake. Tell me about a time you had to solve a problem for a difficult client. What will your supervisor say when I call them?

Anatomy of a Red Flag Response Does not answer the question Generic/ Vague Hypothetical Disparages other Platitudes “I’m big on communication” “I’m a great multi-tasker” “I’m a real people person”

Tell me about the biggest mistake you made at work. “I’m huge on accountability. When you make a mistake you just have to own up to it and take responsibility for and do the best you can to fix it. You really have to just keep in communication with everyone. Communicate, communicate, communicate. That’s what I always say”

Green Light Response Situation Significant event Behavior Describe their own actions Results Learning outcome

Tell me about the biggest mistake you made at work. “ I received a customer complaint via email. I became distracted before I could complete my response to the client and I lost track of time and the email. I ended up forgetting to respond, and the client became even more upset. When I realized my error I immediately contacted my supervisor and called the client. I apologized profusely and explained the steps I would take to rectify the situation. In the end I was able to solve the problem and save the client. I have also sharpened my outlooks skills and I make sure to mark important messages as unread until I have had the opportunity to respond.”

Watch and Listen Anything that is repeated? Overly familiar? Understand the job? Reasonable expectations? High maintenance?

Interview Goals Do they have the skills & personality? Will they “fit in”? Are they resourceful? Do they respect management? Are the self-motivated? Do they have pride in their work? What do they want out of a job?

Extending the Offer Have a written offer Salary Benefits Time off Schedule Conditions of employment Background Credit Drug Screen FCRA

Driving New Employee Success Support & Training Frequent check-ins Assess strengths and weaknesses Align projects to employee strengths Offer the opportunity to opt out

Questions? nmachado@homepointe.com