Supervision & Progressive Discipline Evelyn Alvarez Amanda Holder November 18, 2016

ICE BREAKER

The best part of being a leader. Dealing with people The best part of being a leader? Dealing with people! The worst part of being a leader? DEALING WITH PEOPLE!

Objectives Define the role of a supervisor Explain the steps of progressive discipline Terminations done the right way

What is a Supervisor?

What is Supervision? Oversee the performance of employees Offer guidance and direction Commend strong performance Use progressive discipline as needed

Components of Effective Supervision Give employees clear and defined expectations of the job Demonstrate respect Inspire trust BE SUPPORTIVE!

Acts of Kindness…they are contagious! Go out of your way to say thank you Give credit and compliments Encourage excellence by work and deed

BREAKOUT ACTIVITY #1

How to handle that bad apple in the barrel? Ever felt frustrated when faced with that same old troublesome situation with an employee? Ever felt like you didn’t have the management tools to handle the situation? Now you do…. PROGRESSIVE DISCIPLINE!

What is Progressive Discipline? For discipline to be progressive, each related event or incident must trigger a response that has more severe penalties. A supervisor must make employee aware of the behavior and give the opportunity to change.

Principles Surrounding Discipline Corrective Fair & Consistent Progressive Due Process

Let’s take a 10 minute break!

Progressive Discipline Steps Termination

Oral Warning Be specific Focus on the problem, not the person Indicate how negative behavior affects team and clients/individuals Stress expectations for improvement Explain possible ramifications if behavior does not change Document meeting

How to Compose Written Warnings Describe problem Who, What, Where, When, & Why Refer to any prior informal discussions or reminders about the issue Describe specific changes needed to improve behavior Indicate consequences of failure to change Must be signed by supervisor & employee Witness signature required with employee refusal to sign Submit warning to HR for personnel file

How to Present a Written Warning Ensure privacy Have a witness Review document Allow for response Offer assistance Be supportive Discuss consequences

BREAKOUT ACTIVITY #2A and #2B

Progressive Discipline Do’s Investigate each incident regardless of how it first appears Select appropriate time & place to meet privately with the employee Allow the employee to explain his/her understanding of incident LISTEN! Present the disciplinary action in a calm manner

Suspension Policies Definition: Temporary removal of an employee from their position. HeartShare Policies: Applicable in certain situations of misconduct Protective measure in allegations of client/consumer abuse Penalty for violations of employee policies and procedures

Terminations Done the Right Way Must… Be discussed with HR Be approved by director & department head Be done in private Include a witness Never be a surprise to an employee Include a discussion on the employee appeal/grievance process

NOW YOU KNOW THE STEPS… SOAR TO THE TOP! GOOD LUCK