North East ALEO Network Meeting 20th October 2017

About Us Specialist energy services company that operates in the UK, Germany and Spain. Advisors to UK local authorities & social landlords with total stock in excess of 490,000 homes German clients responsible for 376,000 homes Spanish subsidiary works with major energy company & hotel groups UK commercial work focussed on sheltered housing & care homes Water saving programme with 5 of the top 10 Water Companies Specialist design, supply & deliver low energy lighting division. Distributor for HL2024 family of water saving products. Delivered first ECO CSCO communal heating system Delivered first ECO2t social ‘first time central heating’ funding

Current Clients

Delivery under ECO2 Since 2012; • Over 4,000 domestic communal heating connections • 33 Energy Centres Under ECO2 Cenergist delivered; • 318,041 tonnes of carbon • Improved the energy efficiency of 4,320 homes • 3,386 heating installations and insulated 1,002 homes • 100% compliance rating from our funding partners

Procurement for Housing PfH has established a framework of renewables suppliers Cenergist are on framework for District Heating, Heat Pumps and Funding Rank 1 Framework allows you to access funding, grants and energy efficiency expertise without going through onerous procurement activity Full OJEU procurement process awarded in summer 2015 Operated by Inprova group based in Warrington

Technologies Technology agnostic Good knowledge and experience with: Gas Biomass Solar pv Air source heat pumps Ground source heat pumps CHP systems LED lighting Water Efficiency Approach based on considering and recommending the best solution for each situation based on technical and financial requirements Holistic approach to problems such as damp or condensation Support throughout installation process

Home Heating Fund Set up in response to gap in the market for funded heating upgrades to private off-gas homes at risk of fuel poverty Consumer focussed branch of Cenergist trying to reach rural and urban rural households off the gas network Utilises HHCRO funding to upgrade and install: - Oil boilers - LPG boilers - Electric storage heaters - Heat pumps Assists the Affordable Warmth group – private tenants or owner occupiers in receipt of benefits with an inefficient off-gas heating system Residents often unaware of grant funding available to them

Operations & Delivery National supply chain of PAS accredited Oftec, Gas Safe, NICEIC and MCS installers across England, Wales and Scotland Premium products installed only – developed relationships with manufacturers Established funding relationships with three of the biggest energy companies Referral relationships with regional energy agencies and landlords to reach the most in need Park homes campaign with referral energy agencies – LPG and electric storage heater upgrades Expansion of offering to include E, F & G rated social housing for first time central heating First ever UK HHCRO funded social housing first time central heating project completed July 2017 with ground source heat pumps

Park Homes Many residential parks throughout the UK classed as permanent homes Home Heating Fund has good funding available for park home heating upgrades Park homes mainly not connected to gas network – supplied by LPG or electric storage heaters Fabric of park homes means poor energy efficiency and insulation measures infeasible Residents in need of efficient heating systems more than in other property types Low income and elderly tenure at risk of fuel poverty Difficult group to target and residents unaware of funding available Pilot in partnership with Durham County Council to assess eligibility and deliver grant funded upgrades Expansion of project with energy agencies in other parts of UK Aim to roll out park homes campaign across region with further local partnerships

Ian, Head of Household Energy Services Homes Helped So Far More than 200 homes benefited from Home Heating Fund accessed HHCRO funding so far Residents saved over £500,000 on installation costs alone for residents plus fuel bill savings Post installation quality checks carried out with 100% pass rate Customer support team on hand during and after install to offer advice Positive customer feedback with numerous referrals given following installation www.homeheatingfund.co.uk - full scheme information, testimonials, blogs, eligibility checks and customer enquiries “Rarely do we get such a quick and positive response from an installer. I know the council will also be really happy!” Ian, Head of Household Energy Services

Customer journey Customer called by Home Heating Fund to explain scheme and process Resident eligibility check carried out If eligible, survey booked Technical survey carried out and heating system design produced Design of heating system and products to be used discussed and agreed with resident Financial viability of job assessed and progressed if fully funded option available Install booked and agreed with customer Installation carried out – customer shown how new heating system works, provided labour and manufacturer warranties and job signed off Customer called by Home Heating Fund care team for feedback on experience and if they know anyone who could benefit from scheme If successful referral made, customer sent thank you gift Customer care team on hand for any future advice resident may require

Future opportunities Combination of dRHI and HHCRO funding for Heat Pump installations Up front financing model for dRHI to fund Air Source Heat Pump installations Finance model requires minimum 10 jobs – partnerships available to put forward local residents eligible for funded heat pump installations EPC Plus + service established to aid landlords in meeting stock requirements of E band or higher EPCs by April 2018 and April 2020 Service combines EPC, HHCRO eligibility checks and full recommendations for stock

What our customers have to say… “Home Heating Fund made the experience quick and easy and even called afterwards to see how I was getting on” – Jane, Cumbria “Professional & reliable service” – Susan, County Durham “An amazing service” – Neville, Truro

Contact details Sarah Howell Home Heating Fund Manager Direct: 0191 222 3326 Mobile: 07715 210947 Email: sarah.howell@cenergist.com Office: 7, Bede House, Tower Road, Glover Industrial Estate, Washington, NE37 2SH