The FCC’s Work on Robocalls

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Presentation transcript:

The FCC’s Work on Robocalls Mark Stone, FCC Consumer Bureau

TCPA Basics 1991 Law addressing robocalls and faxes If it’s a non-emergency robocall, get consumer consent

What’s a Robocall? For landline phones: Prerecorded message Artificial voice message DOESN’T MATTER if it’s hand-dialed or auto-dialed Telemarketing For wireless phones: The two above AND If auto-dialed Telemarketing AND non-telemarketing

Three Categories of Robocalls Those everyone wants to get (your kid’s school is closing) Those everyone sometimes wants to get (prescription reminders) Those everyone never wants to get (Rachel from Card Services)

Recent FCC Robocalls Efforts Call Blocking NPRM/NOI Voice Service Providers can block calls purporting to be from numbers that can’t exist, are unassigned, or from entities that don’t call Reassigned Numbers Database FCC or Commercial database? Frequency of updates?

Recent FCC Robocalls Efforts Call Authentication How can FCC facilitate industry standards? Timeframes? Enforcement Caller ID Spoofing Cases Platform dialers

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