What’s New in the Centre Handbook? Quality Assurance Review July 2013 What’s New in the Centre Handbook?

Quality Assurance Review July 2013 Partnerships Need a Partnership Agreement for each partnership Please send a copy for new partnerships

Complaints and Appeals Quality Assurance Review July 2013 Complaints and Appeals Centres have a duty to tell OCNYHR of each learner appeal or complaint that was addressed via the Centre’s procedures. Brief details and outcome, within 10 days. Centres wanting to appeal or complain to OCNYHR must do so within 25 days of the incident.

Quality Assurance Review July 2013 Malpractice Centre Malpractice Policy to include staff malpractice or maladministration, as well as plagiarism. Centres to tell OCNYHR if learners are taken through the formal procedure.

Quality Assurance Review July 2013 Registration Information now relates to use of the OCNYHR Portal Tell us if planning no registrations for a while If none for more than a year, Centre may need to go through Centre Recognition.

Quality Assurance Review July 2013 Direct Claims Status Awarded to applying Centres that have: an Approved Internal Verifier (AIV) with appropriate curriculum experience run the qual for at least a year no issues identified via EV, for any assessor or IV a Risk Banding of 1 (green) or 2 (yellow) Centres can apply via a new form

Approved Internal Verifier status Quality Assurance Review July 2013 Approved Internal Verifier status Awarded to individuals with: EITHER the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice (IQA) Need Professional Updating session if IQA gained outside teacher-assessed credit-based learning OR one of D34, V1, IVA or IMA; also need to attend a Professional Updating course good individual practice in the context of the Centre’s quality assurance from the suite of Training, Assessment, Quality & Assurance Awards (TAQA)

Quality Assurance Review July 2013 Sampling Samples for verification: 100% for (new/revised) assessment tasks 10% or 5 portfolios (whichever greater) for both internal and external verification 5% or 5 (whichever greater) for DCS check Random sample, not too far in advance Chosen by IV (internal) or EV (external) More required if initial sample yields issues Good practice to sample ALL a new assessor’s work

Quality Assurance Review July 2013 Withdrawal Centres must: have a contingency plan to protect learners in the event that they stop running a course support learners to the end of every course onto which they enrol assess and IV in plenty of time to enable EV before the end date from the suite of Training, Assessment, Quality & Assurance Awards (TAQA)