Page - Over 50 Years of Experience of a European Immigrant The Life Story of Frank Polzler Chairman and Co-Founder RE/MAX Europe and the Integra Group (Polzler/Schneider North American Operations) Over 50 Years of Experience of a European Immigrant

Page BACKGROUND Born on 18 April 1933 in Prebensdorf, into an upper middle class family Owned and operated a flour and saw mill and a large farm of approximately 200 hectares with 150 pigs and 100 cattle

Page BACKGROUND In early 1953 applied for Visa for the United States and was turned down Received Visa for Canada in September 1953 Sold my motorcycle so that I could pay for the fare Landed in Quebec In November 1953 with $40 in my pocket Hotel Chateau Frontenac was a beautiful site S.S. Columbia Hotel Chateau Frontenac

Page BACKGROUND Arrived by train to Toronto Was told by the Canadian Embassy in Austria that there would be a job waiting for me upon my arrival There was no job (as you can see I am only looking at the paper since I could not speak or read English) November 1953

Page BACKGROUND First job in Canada was working for a bakery Learned English by watching TV and going to the movies

Page HOW TO SURVIVE 50 YEARS IN THE REAL ESTATE BUSINESS Obtained my real estate license in September 1958 after answer the following advertisement Real Estate Career Opportunity If you have a good personality, get along well with people, be a self- starter and motivated and have the desire to make a difference in your life call (0) No experience necessarywill train you

Page BACKGROUND First broker I worked for gave me a fairly hard interview consisting of the following questions: Do you have a family? – Answer - yes Do you have a house? – Answer - yes Do you have a mortgage? – Answer - yes Do you have a car? – Answer - yes Do you have payments on the car? – Answer – yes Do you need a draw? – Answer – What is a draw? – Response – you are hired – he realized that I would have to work very hard in order to succeed

Page BACKGROUND Decided to get my brokers license in 1959 I took Real Estate very seriously and worked very hard and it proved to be very successful Purchase a brand new Pontiac in 1962 for $3,200 with electric windows

Page BACKGROUND In 1967, I started Polzler Real Estate and it grew over the years to six offices and 140 sales associates Focus of the business was on training and recruiting Major competition were the banks with 60% of the market and many regional brokerages By the mid 70s I got involved in commercial building which proved to be a disaster – I almost went bankrupt - but I never gave up The ACTION People

Page THE EARLY YEARS In order to compete we needed to be part of an international franchise network with a brand name Heard about RE/MAX and wanted to investigate further We decided to negotiate an arrangement with RE/MAX for the territory of Eastern Canada at that time was 6 provinces including Quebec

Page THE EARLY YEARS Was able to convince Dave and Gail to take a chance on our group Between Walter Schneider, Greg Gilmour and myself, we scraped together down payment to purchase the regional franchise rights for Eastern Canada Dave and Gail Liniger, Owners of the RE/MAX Brand

Page THE EARLY YEARS Discussions with Dave Liniger did not go so well (for complete details read the book Everybody Wins)

Page THE EARLY YEARS Canadian operation grew very fast There was very adverse conditions in the market with 15% to 17% mortgage interest rates Many real estate companies went under and we were still building against all odds

Page THE EARLY YEARS Another disaster – had an accident in 1983 but this didnt slow down our growth of selling franchises and recruiting agents During my six weeks stay at the hospital I was making phone calls for recruits and franchise prospects

Page RE/MAX INTERNATIONAL – OPEN OFFICES RE/MAX INTERNATIONAL – OPEN OFFICES *Source: RE/MAX International – December 31, Year to Date 6,

Page RE/MAX INTERNATIONAL – NUMBER OF ASSOCIATES RE/MAX INTERNATIONAL – NUMBER OF ASSOCIATES *Source: RE/MAX International – December 31, 2008 First 10 years slow growth Similar to European regions RE/MAX International Associate Growth (x 1,000) Year to Date 100,

Page NORTH AMERICAN OPERATIONS (CANADA AND U.S.) Our North American operations consist of five Canadian Provinces and nine U.S. States SALES OFFICES AGENTSTRANSACTIONS Ontario-Atlantic (15M) 3378, ,918 New England (14.6M) 2523,07632,089 North Central (10.5M) 1962,12227,118 Indiana (6.5M) 981,29320,920 Europe (550M) 1,70510,21788,250 2, 58825,308293,295 As of December 31, 2008

Page Pamela Alexander CEO and Managing Director of North American Operations Michael Polzler Executive Vice President and Regional Director RE/MAX Ontario-Atlantic Canada

Page Walter Schneider President and Co-Founder RE/MAX Europe

Page My partner, Walter Schneider and I are very thankful to RE/MAX International for the opportunity to join an incredible business We have never complained about the money that we have sent in to be a part of RE/MAX The more money we send RE/MAX International the more money we make

Page EUROPE EXPANSION Dave Liniger and RE/MAX International gave us another chance - the opportunity to develop the RE/MAX brand throughout Europe In 1994 formed RE/MAX Europe in Zug, Switzerland We had no idea what a huge challenge we were taking on in a marketplace of 550 million Everybody in Europe said that RE/MAX would never work - it is different here

Page OPENED IN JUNE 1994 HEADQUARTERED IN Zug Switzerland REGIONAL SERVICES OFFICE VIENNA Austria RE/MAX EUROPE REGIONS RE/MAX EUROPE REGIONS As of December 31, 2008 RE/MAX Europe Operating Regions RE/MAX Europe Pending Regions Newest Regions Macedonia and Albania

Page RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES 40 different countries plus Turkey and Israel 30 different languages Before the Euro () – 30 different currencies Very little organized real estate Very few professional realtors and associates

Page RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES There is no unified Multiple Listing Service (MLS) in place Poor customer service No other company operates by a code of ethics NO COOPERATION exists between agents, offices or other broker/owners No formal training programs in place or licensing

Page RE/MAX EUROPE RE/MAX EUROPE As of January 14, ,705 Total Number of Open Offices 10,435 Total Number of Associates 5.4 Average Associates per Office 330 Total Number of Franchises ,250 Total Transactions* for 2008 Regional Sales Ongoing 14 th Year Statistics

Page RE/MAX EUROPE – OPEN OFFICES RE/MAX EUROPE – OPEN OFFICES No. of Associates As of January 14, 2009

Page RE/MAX EUROPE – NUMBER OF ASSOCIATES RE/MAX EUROPE – NUMBER OF ASSOCIATES No. of Associates As of January 14, 2009

Page SUMMARY This has been a partial overview of my lifes journey Throughout my life things have become progressively better for myself, my family and my associates Everyone has the same opportunities in life To be successful you must have a positive attitude and be willing to work very hard Be prepared to take chances and risk - never give up

Page SUMMARY Success will not happen overnight – it is a slow, progression of self-created positive events, hard work and staying power Customer service must be Number One Realizing constant change and staying focused on constant growth Everyone in this room has the same opportunities – all you have to think about is how you want to achieve your personal goals