DISASTER RECOVERY INSTITUTE INTERNATIONAL EVALUATING & SELECTING THE MOST APPROPRATE CONTINUITY STRATEGY FOR YOUR ORGANIZATION Solutions That Integrate People, Processes, and Technology For The Most Appropriate Continuity Strategy BUSINESS CONTINUITY & DISASTER RECOVERY PLANNING BENNY D TAYLOR DISASTER RECOVERY INSTITUTE INTERNATIONAL FEBRUARY 2002

The Stakes Are Greater And BC/DR High Availability - The Cost of Doing Strategy Business in the e-World The Stakes Are Greater And The Vulnerabilities are Accentuated, Serious, and Real Technology is the Business. Exposure to Slowdowns or Interruptions Is Directly Related to The Level of Dependence on Technology 1 Technology Is Woven Into the Operating Fabric of The Enterprise 2 Globalization Eliminates Inherent Time Zone Differences 3 Explosive Growth in Internet and Intranet Computing Has Increased Demand for Continuous Operations Cost $$ $$ Minutes Hours Days Weeks Hours Days Risk

Conventional Recovery BC/DR The Dynamics of High Availability Strategy Full Recovery & Roll Forward Manual Automated, Integrated Long-Term Short-Term Shared Dedicated Degraded Performance Time of Last Backup Point of Disaster Restartable Lengthy Fast Duration Data Base Image Environment Data Currency Service Level Response Equivalent Restoration Time The Threat Of Lost Economic Viability Will Drive High Availability Conventional Recovery Cost Containment Increased Revenue ROI High Availability

BC/DR Availability Strategy Continuum Continuous Service Continuous Operations High Availability & Continuous Business Operations High Availability Access to Applications & Data During Scheduled Outages Technology is Vital to the Solution GAP Fault Avoidance Access to Applications & Data During Scheduled Time Integrity Predicting & Correcting Faults Before They Impact Application Availability Rapid Recovery The focus of any High Availability strategy covers many areas. This ladder shows a HA continuum as seen by HDS. Our strategy utilizes our strength of hardware/infrastructure as our base and expands to the upper levels until the goal of continuous service is achieved. Data Integrity in the Event of Unscheduled Outage Performance Minimizing Downtime Resulting From Unscheduled Outages User Perception of Downtime. Unacceptable Performance

BC/DR Serious Financial Impact In Strategy Mission Critical Environments High Availability Cannot Be Acquired Out-Of-The-Box; It Is Built Into the Architecture and Preserved by Effective Processes Productivity Loss Number of Fully Burdened Employee impacted Lost Revenue Direct Loss Compensatory Payments Lost Future Revenues Investment Loss Manual Workarounds Are No Longer Practical or Available Interruptions COSTS Total Outage Costs Delayed Collections Billing Losses Missed Discounts Extra Expense Cost to Recover Overtime Expense Increased Fraud Risk Increased Error Rate Travel Expenses Temporary Employees Damaged Reputation Customer, Suppliers, Partners, Banks, Financial Markets Credit Ratings Penalties Contractual Regulatory Legal

BC/DR Availability Solutions Are Strategy Comprehensive Each Layer in the Stack Must Be Sound Providing A Stable Foundation For The Adjoining Layers The Continuous Service Stack is Interconnected Business Continuous Service Strategic Planning, Architecture Definition, Planning & Control Applications SDLC, Data Structures, Naming Conventions, Quality Standards Management Practices Change, Problem, and Configuration Management, Support Systems Operations Automation, Logical Security, Middleware, Database Systems Software Operating Systems, Network Protocols Hardware Servers, Storage Devices, Routers, Switches Facilities Construction, Environmental, Electro-Mechanical, Utilities,

BC/DR Implementation Strategy Rewards Increased Productivity Substantial Cost Savings Increased Customer Demand Improved Service Increased Revenue Improved Collections Improved Compliance Higher Morale The Benefits of Higher Availability