Operations Report capmetro.org | Operations Report

McDonald Transit – Fixed Route Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance   Actual 85.5% 89.1% 91.8% 90.2% 88.7% 86% 87.9% 89.3% 90.9% Goal 88% Vehicle Accidents 3.94 3.55 3.45 3.99 2.79 4.48 3.31 3.96 4.62 5.77 5.25 5.37 2.4 Passenger Accidents 0.27 0.29 0.61 0.19 0.4 0.24 0.12 0.35 0.38 Miles Between Road Calls 6,546 5,633 6,727 6,483 6,379 5,133 5,773 4,993 6,141 4,603 5,365 5,500 Complaints per 100000 Passengers 14.47 13.52 11.81 16.79 12.58 13.1 12.98 11.24 14.94 13.2 13.51 14.36 16 Score 5.55 YTD Score 7.49 Vehicles: 263 Avg. Fleet Age: 9.2 capmetro.org | Operations Report

First Transit – Fixed Route Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance Actual 88% 90% 90.5% 83% 91.9% 86.6% 86.7% 93.1% 90.1% 93.2% 88.6% 78.8% Goal Vehicle Accidents 3.5 5.6 3.33 1.49 1.55 3.97 2.78 3.91 2.6 3.21 2.72 3.48 2.4 Passenger Accidents .51 .18 0.28 0.17 0.24 0.12 0.21 0.2 0.18 0.4 Miles Between Road Calls 4,431 3,125 3,664 2,881 3,584 3,114 2,566 2,380 1,480 2,200 1,672 1,662 5,500 Customer complaints/100,000 7.28 5.93 12.4 6.27 6.06 6.63 5.33 6.77 11.57 7.64 10.57 12.16 16 Score 4.0 YTD Score 5.42   Vehicles: 101 Avg. Fleet Age: 13.9 capmetro.org | Operations Report

First Transit – MetroRapid Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance Actual 78.28% 77.52% 81.9% 78.92% 78.93% 78.9% 80.81% 78.42% 78.27% 79.17% 77.8% 77.6% Goal 78% Vehicle Accidents 1.65 2.95 3.4 5.04 2.45 5.01 4 2.26 4.65 4.34 5.93 2.29 Passenger Accidents 0.98 0.92 0.96 0.45 0.93 0.43 Miles Between Road Calls 18,146 8,482 9,286 6,614 7,106 12,819 8,341 6,817 4,194 4,189 3,637 2,610 5,500 Customer Complaints 15.95 11.69 9.0 13.27 11.55 10.87 7.34 8.65 18.41 9.96 12.14 16.91 16 Score 6.48 YTD Score: 7.38 Vehicles: 40 Avg. Fleet Age: 1.6 capmetro.org | Operations Report

MV Transit - MetroAccess Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance Actual 90.7% 86.86% 89.13% 91.56% 90.8% 91.04% 91.18% 92.64% 93.43% 93.89% 93.07% 91.24% Goal 93% Vehicle Accidents 1.63 1.95 1.76 1.48 1.85 1.41 3.31 2.01 2.58 3.5 3.08 1.93 2 Passenger Accidents 0.49 0.26 0.25 0.51 0.76 0.5 0.3 Miles Between Road Calls 22,977 17,110 31,043 24,136 40,620 32,201 20,136 31,602 18,340 30,918 16,222 27,874 20,000 MetroAccess 9.1 9.01 5.76 6.99 6.79 5.9 5.06 6.23 8.84 7.92 7.85 5.53 8 Score 7.28 YTD Score:   6.87 Vehicles: 116 Avg. Fleet Age: 1.7 capmetro.org | Operations Report

Ride Right - MetroAccess   Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance Actual 92.65% 92.09% 92.21% 93.35% 92.18% 93.13% 92.78% 93.39% 93.28% 93.66% 93.45% 90.75% Goal 93% Vehicle Accidents 0.72% 2.32% 2.83% 2.07% 2.21% 3.46% 3.31% 3.56% 7.34% 2.53% 2.59% 4.74% 2% Passenger Accidents 0.74 0.68 0.25 0.3 Complaints per 10,000 7.42 8.17 10.27 11.53 15.86 11.59 9.21 13.24 16.91 17.55 14 9.49 8 Score 3.8 YTD Score 3.42 Vehicles: 47 Avg. Fleet Age: 1.4 capmetro.org | Operations Report

Herzog - MetroRail capmetro.org | Operations Report Vehicles: 6 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep On Time Performance Actual 97% 96.2% 97.76% 97.09% 99.18% 99% 99.7% 97.23% 97.89% 98.97% 98.37% 98.69% Goal 96.04% Vehicle Accidents 2 1 Passenger Accidents Customer Complaints/20,000 2.04 3.8 4.39 0.75 0.7 1.87 1.24 1.69 3.91 0.6 0.94 0.29 5 Mean Distance Between Failures 9,696 8,111 6,994 26,558 25,509 32,761 27,640 13,497 27,611 29,658 27,206 26,974 15,000 Score 8.54 Year End Score 9.26   Vehicles: 6 Avg. Fleet Age: 5.2 capmetro.org | Operations Report

Administration capmetro.org | Operations Report Oct Nov Dec Jan Feb   Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Eligibility Actual Value 3 4 Goal 14 Paratransit Abandoned Call Rate 7.9% 7.88% 8.14% 5.32% 4.78% 3.08% 2.96% 3.12% 4.49% 4.38% 4.4% 5.84% 5% Score 7.87 YTD Score 8.26 capmetro.org | Operations Report

Overall Score Customer Satisfaction Index  5.55 McDonald  4.0 First Transit  7.28 MV MetroAccess  8.54 Herzog MetroRail  7.87 Administrative Statistics  6.48 First Transit BRT  3.8 Ride Right Score 5.6 Year End: 6.83   capmetro.org | Operations Report