National Homelessness Advice Service Programme

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Presentation transcript:

National Homelessness Advice Service Programme Vicky Hines – Partnership Manager

NHAS background Repossessions 80s/90s – Government concerns re advice provided Service running for over 22 yrs NHAS Partnership – Shelter and Citizens Advice DCLG Funded - Free services and resources Audiences – LAs, CABx and Voluntary Agencies

NHAS programme – free services and resources Consultancy Line Training Housing debt casework (inc second tier) Online and best practice resources

Consultancy Line – 9am to 8pm Mon to Fri (plus email access) Extended opening time Advisors – Access to Legal team support Averaging 1100 calls per mth and 50 emails [to phone back] 87% cases homeless prevention or positive outcome 70% LA used, 59% CAB, 52% OVAs plus 54 SSDs 95% COA 3 days, high good or excellent rating, more confident Top Queries – eligibility, homelessness, s21 notices

Training Full day - Face to face courses Half day/Briefing sessions – Face to face courses Webinars Bitesize programme Trainer’s discussion forum

Training - courses Advising and Assisting Non-Priority Homeless Clients Basic Mortgage Debt Advice for Local Authority Staff Housing Advice for Housing Options Staff Persons from Abroad and Housing Options Relationship Breakdown, Domestic Violence and Homelessness Prevention Welfare Reform for Occupiers in Rented Accommodation Young People: Homelessness and Housing Options

Training - Webinars Assured Shorthold Tenancies: Section 21 Notices – an overview S21s notices – new tenancies post 1st Oct 2015 Non Priority Clients: Assistance and Prevention – What’s happening in your area? Persons from Abroad and changes to benefit entitlement Preventing Mortgage Repossessions Spare Room Subsidy Advice on Tenancy Deposits Vulnerability Right to Rent

Housing Debt Casework inc second tier and welfare benefit Access to the service is made via the Consultancy Line Mortgage debt cases from early stage arrears to possession and warrant stage Welfare benefit cases, where the welfare benefit issue impacts on housing affordability Some rent arrears cases 2nd tier support and case work Email – hdc@shelter.org.uk

Online and best practice E Bulletins Housing Matters updates on website eg Legal updates Improving Outcomes for Young People & NHAS website Links into wider Shelter Local Practice