1. Housing Associations working to prevent homelessness and sustain tenancies Western Bay RCC Development Day 24 th May 2016

2. Housing Associations Family HA

3. Housing Associations NPT Homes V2C Family HA Gwalia HA (part of POBL Group) Coastal Housing Linc Cymru Newydd United Welsh

4. Homelessness Prevention Sustainable Tenancies Early Intervention Community Assets Local Integrated teams What matters Good Life Strengths Insight Move On Tenancy Sustainability Employability and Skills Digital Inclusion Health and Well being Partnerships Nominations Trigger Points

5. Staff Responsibilities – Protecting People and Properties Initiative What Matters questions What does a good life look like? The Perfect Community What strengths and interests do people have? What other assets are available? Insight Data Early Intervention

6. Perfect Community I feel safe in my home & secure in the knowledge that people will be there if I need help I have friends, good neighbours, and an active social life within and beyond our community I am supported to live an independent life and my support needs are flexibly met I feel I am part of a community – making a contribution and being appreciated for it I live in an attractive, well-maintained environment, appropriate to my needs

7. Community Teams Integrated Housing and Support Teams Estate Rangers and Caretakers Utilising Community Resources Linking with Communities First Local Area Co-ordinators

8. Sustainable Tenancies Pre tenancy courses Bursary Awards Contractor Work placements Employment and Training Skills Volunteering CV writing and interview skills Corporate Priority Project

9. Universal Credit Support to new and existing claimants Query and challenge decisions DWP/RSL user group Migration of 4000 NPT Homes tenants onto UC Rent Arrears Prevention 3 tier way of prevention – RAG system Green – regular payers who miss a payment Amber – irregular payers Red – court entry cases Importance of personal contact

10. Housing Nominations Common Housing Registers Move On Framework Agreements Sanctions Concerns Deposits and rent in advance Affordability Assessments Former tenant arrears/poor credit rating

11. Digital Inclusion Dedicated staff Drop in sessions Financial Inclusion Debt assistance Personal Budgeting Income Maximisation Benefit Checks Appeals Health and Well Being Mediation Counselling Community Inclusion

12. Support Providers Supported Accommodation Shelter CAB Temporary Accommodation Forums and Meetings Support Services working within Housing Options teams Support worker based within private rented sector access team Partnerships

13. 2015/16 553 end of tenancies 26 Evictions 4.7% of all voids 2014/15 405 end of tenancies 21 Evictions 5.2% of all voids Approximately 1 in 20 tenancies ended in eviction Evictions – Coastal Data

14. Clare Way Case Studies – NPT Homes

15. www.coastalhousing.co.uk david.tovey@coastalhousing.co.uk 01792 619310 07794214525 Contact Details & any ?'s