Continuous Process Improvement

Problem Solving Method Topics The PDSA Cycle Problem Solving Method

Input/Output Process Model Improvement Strategies The Juran Triolgy Improvement Strategies Types of Problems

Continuous Process Improvement Achieve Perfection through Continuous Improvement

View all Work as a Process Adapting Changing Customer needs Eliminating Waste & Rework Use Benchmarking to improve competitive advantage

Input/Output Process Model FEEDBACK PROCESS People Equipment Method Materials OUTPUT Information Data Product INPUT Materials Money Information OUTCOMES CONDITIONS

The Juran Trilogy Planning Control Improvement

The Juran Trilogy Diagram Quality Planning Quality Control (during operations) Sporadic Spike Cost of Poor Quality 40 Original zone Of Quality control 20 New Zone of Quality Control Operations Begins Chronic Waste (an Opportunity for Improvement Quality Improvement Time Lessons Learned

The starting point is Quality Planning — creating a product, service or process that will be able to meet established goals and do so under operating conditions.

Chronic waste, which is a cost of poor quality that can exist in any process, may exist due to various factors including deficiencies in the original planning. If the waste does get worse (sporadic spike), a corrective action team is brought in to determine the cause abnormal variation. Once the cause(s) has been determined, and corrective action taken, the process again falls into the zone defined by the “quality control” limits.

Maintaining control will not guarantee your business is successful Maintaining control will not guarantee your business is successful. You must constantly challenge your processes and continuously improve them. The Trilogy figure shows that in due course the chronic waste falls to a much lower level, to adhere to a new zone of quality control. Such a reduction does not happen of its own accord. It results from purposeful Quality Improvement or “Breakthrough.”

Improvement Strategies Repair Refinement Renovation Reinvention

Types of Problems Compliance-This occurs when structured system have standard inputs, and outputs perform unacceptable from user point of view Unstructured-Not Specified by Standards Efficiency-User is satisfied, process is costly, working conditions unsatisfactory Process Design-Poor & obsolete design process Product Design-Development stage of product

The PDSA Cycle Act Plan Study Do

Problem Solving Method Phase 1: Identify the Opportunity Phase 2: Analyze the Current Phase Phase 3: Develop the Optimal Solutions Phase 4: Implement Changes Phase 5: Study the Results Phase 6: Standardize the Solutions Phase 7: Plan for Future

Continuous Process Improvement Cycle Phase 1 Identify the Opportunity Phase 2 Analyze The Process Phase 7 Plan for Future Act Plan Study Do Phase 3 Develop the Optimal Solutions Phase 6 Standardize The Solution Phase 6 Standardize The Solution Phase 6 Standardize The Solution Phase 5 Study the Results Phase 4 Implement

Study Results What’s Inspected Type of Data Timing By Whom Type of Record Process Improved Process Variable On -line Device Electronically Automate Equipment Manual Product Sample Attribute Off-line Process Operator Electronically or Manually Process Adjusted Operator Lot Sorted 100% of Product After Lot Complete Inspector Sample Repaired or Discarded

Widespread improvement in society IMPACTS Widespread improvement in society Long term OUTCOMES Intermediate effects on clients Medium term OUTPUTS Products and services delivered Short term ACTIVITIES Tasks transforming inputs to outputs Ongoing INPUTS Financial, human, material resources

Outcome Statements are Derived from identified problems or issues Policy Area: Education From To School buildings are not maintained and are made from poor materials Many Children of rural families are unable to travel to distances to school Improve school structures to meet standards of market economy. Rural children gain equal access to educational services. Schools are not teaching our youth the content they need for the market economy. The poor and vulnerable are falling behind and not getting a decent education. Improved curricula meets market-based economy standards. Children most in need are receiving educational assistance FOR EACH PROBLEM AREA WE FORMULATE AN OUTCOME OUTCOMES PROBLEMS

This is not my JOB

Enough for today