CHI Franciscan Patient Access Scheduling Process Hospital and ED-follow up appointments Hospital and ED-PCP needed appointments June 6th, 2017

CHI Franciscan Operational Plan Hospital/ ED Follow Up Appointment Scheduling Hospital and Emergency Department staff are able to utilize the FMG Patient Access Department to schedule patients for an appointment with a Primary Care Provider upon discharge. Contacting the FMG Patient Access Department Phone | 1-844-FMG-APPT (1-844-364-2778) or 253-792-2372 Hours: Monday- Friday 7:00am-6:00pm Information Required over the phone: Patient’s first and last name Patient’s MRN Patient’s DOB Patient’s phone number Patient’s insurance coverage (if applicable) Diagnosis How soon the patient needs to be seen

CHI Franciscan Operational Plan Hospital/ ED Follow Up Appointment Scheduling Email | FHSCallCenter2@catholichealth.net Hours: Available 24/7, but emails will only be addressed Monday-Friday 7:00am-6:00pm Information Required in the body of the email: Patient’s first and last name Patient’s MRN Patient’s DOB Patient’s phone number Patient’s insurance coverage (if applicable) Diagnosis How soon the patient needs to be seen

CHI Franciscan Operational Plan Hospital/ ED Follow Up Appointment Scheduling FMG Patient Access Department PAR Scheduling Process Upon receiving the phone call or email from the hospital, the PAR will pull up the patient’s account in Epic. Phone Call: With the hospital employee on the line, the PAR will schedule the appointment with a Primary Care provider according to the time frame specified. If the hospital is requesting the patient be seen by a Specialty provider, the PAR will update the patient’s demographic information in Epic and warm transfer the call to the requested specialty department for scheduling. Hospital staff will communicate all appointment information to the patient.

CHI Franciscan Operational Plan Hospital/ ED Follow Up Appointment Scheduling FMG Patient Access Department PAR Scheduling Process Email: The PAR will call the patient on the phone number listed in the email, and schedule the appointment with a Primary Care provider according to the time frame specified by the hospital. If the hospital is requesting the patient be seen by a Specialty provider, the PAR will call the patient in order to update their demographic information in Epic, and warm transfer the call to the requested specialty department for scheduling. The PAR who schedules the appointment will communicate all appointment information to the patient. The PAR will document the appointment information on a tracking spreadsheet, and follow up with the patient as-needed.

CHI Franciscan Operational Plan Hospital/ ED Follow Up Appointment Scheduling- Toll Free Line