Training disclaimer This is a point of time view This session was recorded in March 2017 The features and functionality describe are current as of this date O365 is ongoing innovation We innovate on a constant basis New features and functionality are added frequently Always refer to latest trainings Go to http://aka.ms/sa-mac for the latest version of this training Go to http://aka.ms/SkypeAcademy for more trainings

Skype Academy presents: Clients – Skype for Business on Mac 4/26/2018 1:37 AM Skype Academy presents: Clients – Skype for Business on Mac Richard Schwendiman Senior Program Manager Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda About this training Meet Skype for Business on Mac 4/26/2018 1:37 AM Agenda About this training Meet Skype for Business on Mac Feature breakdown Under the hood Signaling and Media Troubleshooting Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

About this training Level: 200 Depth content Training from March 2017 Overview of Skype for Business on Mac Depth content Skype for Business on Mac is build on existing Skype for Business technologies We will explain what it is using We will not provide the details For details refer to the existing (and updated) depth content Training from March 2017

Skype for Business on Mac Experience 4/26/2018 1:37 AM Skype for Business on Mac Experience Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1st Class Experience MODERN Latest Media SIMPLE 4/26/2018 1:37 AM 1st Class Experience MODERN Rewritten from the ground up Modern approach to Mac using the Swift OS X El Capitan or later Shares same stack as iOS and Android mobile apps Latest Media H.264 video codec with advanced video compression, lower bit-rate required for network transmission Silk audio codec supporting robust and efficient bandwidth management under various network conditions SIMPLE Edge-to-edge screen use for video calls and sharing One-click join for scheduled meetings Supports Single or Multi-window modes Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

UX Highlights Training from March 2017 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Single Window Experience Microsoft Ignite 2016 4/26/2018 1:37 AM Single Window Experience Training from March 2017 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Multi-Window Experience Microsoft Ignite 2016 4/26/2018 1:37 AM Multi-Window Experience Training from March 2017 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Built-in Calendar and Meeting Join 4/26/2018 1:37 AM Built-in Calendar and Meeting Join Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

In-meeting Experience 4/26/2018 1:37 AM In-meeting Experience Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Presenting PowerPoint 4/26/2018 1:37 AM Presenting PowerPoint Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call History, Voicemail, and Dialpad 4/26/2018 1:37 AM Call History, Voicemail, and Dialpad Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Contacts Training from March 2017 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Contact Card Training from March 2017 Microsoft Ignite 2016 4/26/2018 1:37 AM Contact Card Training from March 2017 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Feature breakdown Training from March 2017 Microsoft Ignite 2016 4/26/2018 1:37 AM Training from March 2017 Feature breakdown © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Features Client features Release notes Training from March 2017 “Skype for Business client comparison table” Lists features included in the various Skype for Business clients https://aka.ms/sa-mac-link-1 Release notes “Skype for Business on Mac cumulative updates” Information about the latest Skype for Business on Mac cumulative updates Including latest features added, improvements, and known issues https://aka.ms/sa-mac-link-2 Training from March 2017

Under the hood Training from March 2017 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Requirements Supported Platforms Supported Desktops 4/26/2018 1:37 AM Requirements Supported Platforms Skype for Business Server 2015 (Recommended) Skype for Business Online (Recommended) * Lync Server 2013 with Latest Cumulative Update Supported Desktops Macs running OS X El Capitan or later Training from March 2017 * It is recommended to use Skype for Business Server 2015 with CU4 or Skype for Business Online. Some features will not be available with Lync Server 2013 (UCWA Dependencies slide). © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

UCWA Dependencies Training from March 2017 Feature Lync Server 2013 4/26/2018 1:37 AM UCWA Dependencies Feature Lync Server 2013 Skype for Business Server 2015 Skype for Business Online Contact List Management Currently not supported Yes Group Management Server Side Conversation History & Auto Accept Delegate Management Yes1 Support for Desktop Application Type (Mobility Policy not required) Yes2 Yes3 Boss-Admin Experience E911 Yes4 1 Requires Skype for Business on Mac client Cumulative Update 5 (March 2017) 2 Requires Lync Server 2013 CU8 HF1 (November 2016) 3 Requires Skype for Business Server 2015 Cumulative Update 4 (November 2016) 4 Requires Lync Server 2013 CU8 HF2 (December 2016) Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Signaling and Media Training from March 2017 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Signaling, Media and Autodiscover Skype for Business 4/26/2018 1:37 AM Signaling, Media and Autodiscover Area Protocol/FQDNs Comment Signaling protocol SIP over HTTPS Same as mobile clients Signaling paths External via Reverse Proxy Internal directly to Front End pool Similar to mobile clients but internal clients will not require hairpin via reverse proxy Media path ICE for optimal media path Same as all other endpoints Autodiscover https://lyncdiscoverinternal.<sipdomain> https://lyncdiscover.<sipdomain> http://lyncdiscoverinternal.<sipdomain> http://lyncdiscover.<sipdomain> Exchange Webservices https://<SMTPdomain>/autodiscover/autodiscover.xml https://autodiscover.<SMTPdomain>/autodiscover/autodiscover.xml http://autodiscover.<SMTPdomain>/autodiscover/autodiscover.xml Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Autodiscover - Internal External DNS DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> Internal DNS DNS Records: Lyncdiscoverinternal.<sipdomain> <IntPoolFQDN> Internal SfB for Mac Jack@domain.com Training from March 2017

Autodiscover – Internal without lyncdiscoverinternal External DNS DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> Internal DNS DNS Records: Lyncdiscover.<sipdomain> <ExtPoolFQDN> Internal SfB for Mac Naya@domain.com Training from March 2017

Autodiscover – External External DNS DNS Records: Lyncdiscover.domain.com <ExtPoolFQDN> Internal DNS DNS Records: Lyncdiscoverinternal.<sipdomain> <IntPoolFQDN> External SfB Mac Amber@domain.com Training from March 2017

Troubleshooting Training from March 2017 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Log Collection Collect logs button Training from March 2017 4/26/2018 1:37 AM Log Collection Collect logs button Skype for Business > Preferences > General The SfbMac.log contains all data from the current session. The SfbMac.old.log contains all logging from the previous session Skype For Business.blog contains media stack information that is encrypted and can only be verified by Microsoft using internal tools. System_Profile.log contains information about the system like hardware and system resources, devices, and OS version Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Clearing Logs and Cache files 4/26/2018 1:37 AM Clearing Logs and Cache files rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Application\ Support/com.microsoft.SkypeForBusiness rm –rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.SkypeForBusiness rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Saved Application\ State/com.microsoft.SkypeForBusiness rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Caches/com.microsoft.skypeforbusiness.shellapp rm -rf ~/Library/Logs/LwaTracing rm -rf ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Preferences/com.microsoft.SkypeForBusiness.plist defaults delete com.microsoft.SkypeForBusiness killall cfprefsd Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4/26/2018 1:37 AM Doing a full capture (Logs + System + Network Capture + system_profiler) Close the client Remove the cache using above lines Start a capture with (sudo tcpdump -w ~/Desktop/CaptureMSFT.pcap) Clear the DNS cache (sudo killall -HUP mDNSResponder Clear the CRL cache (sudo crlrefresh r f) Repro the issue Stop the capture on step 3 with Control+C Run system_profiler with (system_profiler > ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/systeminfo.txt) Collect the files ~/Desktop/CaptureMSFT.pcap ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeForBusiness/*.* ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/LwaTracing/LccMedia/*.* /var/log/system.log Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Fiddler Capture HTTPS Traffic Training from March 2017 4/26/2018 1:37 AM Fiddler Capture HTTPS Traffic Enable Fiddler on PC and let remote users to connect Install the Fiddler Root CA cert on the Mac by accessing Fiddler Echo Service: and downloadingFiddler Root Certificate. Normally on http://<pc address>:8888/ Configure your network proxy settings on Mac OS Network Advanced Settings: Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Skype for Business 4/26/2018 SIP Traffic Debug using Snooper Tool Included in Skype for Business Debugging Tools. Collect Logs button within the Skype for Business on Mac client Used to read SIP channel logs between Client and Server. Includes full client registration process and actions like calling, presence updates etc Training from March 2017 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Skype for Business 4/26/2018 SIP Traffic Training from March 2017 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Additional Resources Training from March 2017 Microsoft Ignite 2016 4/26/2018 1:37 AM Additional Resources Training from March 2017 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources Latest Skype for Business on Mac information More trainings 4/26/2018 1:37 AM Resources Latest Skype for Business on Mac information http://aka.ms/sa-mac-blog More trainings http://skypeoperationsframework.com/academy Community https://aka.ms/sofcommunity Client Core Deck http://aka.ms/SA-CLIENT Edge Media http://aka.ms/SA-ICE Training from March 2017 © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Training from March 2017 Skype for Business 4/26/2018 1:37 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.