E-Marketing 5/E Judy Strauss and Raymond Frost Part II: E-Marketing Environment Chapter 4: A World of E-Marketing Opportunities ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Chapter 4 Objectives After reading Chapter 4, you will be able to: Discuss overall trends in Internet access, usage, and purchasing around the world. Define emerging economies and explain the vital role of information technology in economic development. Outline how e-marketers apply market similarity and analyze online purchase and payment behaviors in planning market entry opportunities. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Chapter 4 Objectives, cont. Describe how e-marketing strategy is influenced by computer and telephone access, credit card availability, attitudes toward internet use, slow connection speeds, Web site design, and electricity problems. Review the special challenges of e-marketing on the wireless internet in the context of emerging economies. Discuss the controversy related to the Digital Divide. Explain why China is becoming a major market for e- marketing innovation and competition. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Idol Goes Global American Idol is broadcast in over 100 countries. Its popularity has spawned 39 national versions in countries such as Ethiopia, the Philippines, and Russia. The sharing of popular culture has been enhanced by the convergence of TV, internet, mobile phones, and messaging services. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Idol Goes Global, cont. Check out international versions that are streamed over the internet: Music Idol in Bulgaria: http://musicidol.btv.bg/news/6 Ethiopian Idol: http://www2.jumptv.com/seo/Ethiopian_Idols/Ethiopian_Idols.htm Indian Idol: http://sify.com/indianidol/ ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Overview of Global E-Marketing Issues The globe is literally a world of opportunities. Exhibit 4.1 shows that worldwide internet usage increased more than 58% from 2004 to 2007. Asia has the most internet users. Africa saw the greatest growth in internet use. North America has the highest penetration as a percent of the population. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Worldwide Internet Usage Ex 4.1 ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Internet Use Varies by Country The world’s largest online markets are the U.S. (215 million users) and China (162 million users). The top 10 countries account for 70% of all global users. Some smaller countries, such as Norway, Netherlands and Iceland, have the highest penetration, over 85% of their populations. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Top Ten Internet Usage Countries Ex.4.2 4-9 ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Developed Economies Developed countries are highly industrialized, use technology to increase efficiency, and have a high GDP per capita. Western Europe North America Japan Australia & New Zealand Developed countries are ideal for the e-marketing activities discussed in the text. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Emerging Economies Have low levels of GDP per capita and are experiencing rapid economic growth. Emerging economies can be found on every continent. Mexico, Central & South America Baltic States & Eastern Europe Russia, Belarus & Ukraine Africa Central & Southeast Asia China ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Importance of Information Technology The internet accelerates the process of economic growth through diffusion of new technologies. Bangalore, India is the center of India’s explosive growth in software and IT. Internet marketing differences in emerging economies include: Fewer computer users Limited credit card use Lack of secure online payment methods Unexpected power failures ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Market Approaches Ex 4.4 ©2009 Pearson Education, Inc. Publishing as Prentice Hall

E-Commerce Payment and Trust Issues E-commerce in emerging markets is often hampered by limited use of credit cards and lack of trust in safely conducting online transactions. Nepal, for example, is a cash-based economy and credit cards are scarce. For local Nepalis, only Visa, MasterCard, and Himalayan Bank cards are accepted. In Bolivia, only 2.3 percent of the population has a credit card. Credit card use is virtually non-existent in Ethiopia. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

E-Commerce Payment and Trust Issues, cont. In addition to credit card usage, e-marketers working in emerging economies should understand attitudes toward online purchasing. A 2007 study in Lithuania found that 51% of internet users had not made an online purchase because they thought it was too risky. To overcome trust issues, eBanka, an internet bank, was established in the Czech Republic in 1998 to handle secure online purchases. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Technological Readiness Influences Marketing E-marketers must deal with daunting issues of basic technology: Limited access to and use of computers and telephones High internet connection costs Slow internet connections speeds Unpredictable power supplies ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Computers & Telephones Computer access is unevenly distributed throughout the world. Exhibit 4.6 shows computer ownership data for selected countries. Ownership ranges from 84% in Kuwait to 2% in Bangladesh and Uganda. Telephones (and connectivity) can be scarce and expensive. Many consumers in countries with emerging economies access the internet from free-standing shops rather than homes. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Internet Connection Costs Countries with emerging economies often have higher internet-related business costs. Dial-up connection costs can vary considerably. Broadband connections are developing quickly. In 2002, 88 countries had broadband vs. 166 countries in 2006. Broadband connections are still expensive in most countries. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Wireless Internet Access At the end of 2007, there were 3.25 billion mobile phone subscriptions worldwide. Countries with emerging economies have leapfrogged industrial countries in terms of usage. Challenges of wireless e-marketing: Modification of Web site content for small screens Text entry using tiny keypads Content development Pricing and secure payments ©2009 Pearson Education, Inc. Publishing as Prentice Hall

The Digital Divide（数字鸿沟） E-marketers must consider the social environment in which e-business operates. Disparities（差异） with regard to technology access can create a digital divide between countries or populations. The digital divide raises challenging questions for global policy, international business, and entrepreneurship. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

China: A View of the Future China is expected to be the largest economy in the world by 2015. China represents both the promise and challenge of e-marketing in emerging market economies. 70% of all Chinese internet users are under the age of 30. China’s vibrant, growing online market requires adaption to success. ©2009 Pearson Education, Inc. Publishing as Prentice Hall

Popular Web Sites in China Ex.4.16 ©2009 Pearson Education, Inc. Publishing as Prentice Hall

©2009 Pearson Education, Inc. Publishing as Prentice Hall