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Community First Responder Handheld Communication Device

After a successful trial WAST has decided to introduce a Handheld Communication device The device is an Android smartphone With a Terrafix Application and CoPilot mapping system pre-loaded It contains a roaming SIM card finding the strongest network provider signal Restricted phone numbers e.g. CFR Dispatch desk, Clinical Contact Centre Clinical desk, Wellbeing service. Automatic allocation if you are the nearest suitable resource

Application Part of the Terrafix mobile device suite Developed in collaboration with WAST & volunteers Deployed in many UK Trust areas Application customised for each service Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 5

Getting Started Open CoPilot app first Wait for the device to locate your GPS signal Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 6

Logging on Open ‘Responder’ app Press ‘Enter’ to connect to server Enter PIN for each CFR (maximum of two CFR’s) Press ‘Sign-on’ Open ‘Responder’ Explain that if your PIN is not recognized by our CCC the device will not be activated. If the PIN is already in use on a call-sign then it wont be recognized – i.e. don’t log onto your normal call-sign by phone and then try and log on to this device which has a different call-sign If the phone is lost WAST and Terrafix can lock down the phone.

The device is now plotting in your Clinical Contact Centre

Send CCC a text message with estimated finish time Sending a Message Send CCC a text message with estimated finish time Open ‘Messages’ Compose message ‘Send’ message Please keep messages short, work related, professional Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 9

Receiving an Incident View message Acknowledge message Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 10

Going Mobile to Incident Open ‘Responder’ app Long press ‘Mobile’ Press the bottom right hand button to return to the status screen. Press the “Mobile Button” which is set as green. It will turn red and then back to green. This informs the CCC of your current status. 11

Stand Down / Change of detail Press to view Acknowledge message Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 12

Important Safety Message ! Using mobile phones when driving: the law It is illegal to ride a motorcycle or drive using handheld phones or similar devices. The rules are the same if you are stopped at traffic lights or queuing in traffic. Important Safety Message ! Using hands-free devices when driving You can use hands-free phones, sat navs and 2-way radios when you are driving or riding. But if the police think you are distracted and not in control of your vehicle you could still get stopped and penalised.

Receiving a Message Press to view Acknowledge message Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 14

If you feel yourself in a ‘Dangerous / threatening situation’ You can press the ‘Emergency’ button Confirm Emergency Wait for confirmation CCC are now aware you require assistance Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 15

Other Features You can check your Status History (all data is permanently stored on WAST server) You may receive phone calls You can only dial out pre-set phone numbers For example: CCC CFR Dispatch desk CCC Clinical desk Wellbeing Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. Search strongest network provider signal 16

Other Features You can make minor adjustments Date and time Add contacts: Recommendation – Speed dial 2 Primary CFR Dispatch desk 3 Secondary CFR Dispatch desk 4 Additional CFR Dispatch desk 5 Wellbeing (support service) 6 Care First (counselling service) 7 Clinical desk 8 ICT Help desk Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 17

Signing off Duty Before ‘Signing Off’ Please ensure you first press ‘At Base’ Sign off Confirm Signing off Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 18

0300 1000 010 Support Normal office hours support from Trust ICT Outside of normal office hours Report any faults / issues to CCC

Any Questions Please contact your local First Responder Training department 20