REFLECTIVE LEARNING PACK “TOGETHER WE CAN LIFT SAFELY” IT’S NOT ABOUT WATCHING A VIDEO! 1 Key message to Communicate  Together We Can Lift Safely Target Audience  Staff that is involved in Lifting & Hoisting activities, e.g.:  Contractor Management (when Lifting & Hoisting is part of scope)  Site design  Preparing of work  Supervisors, Front line Leaders and all staff working on sites Structure session  Welcome, Safety Brief and Introductions  Video Part I “The Power of Gravity”  Remember victims  Video Part II “The Importance of Every Step”  Break 1  Video Part III “A strong Barrier for every situation”  Break 2 > Personal action Supporting Information  Video tool (translated in local languages)  Hand-Out (translated in local languages)  Personal poster/card  Facilitator Info pack (this pack)  Facilitator Guide  10 Question Card/Poster  An Apple Tips for facilitators  Be aware of local incidents  Focus on all Lifting & Hoisting activities  Listen, and don’t talk too much (this is not an instruction session! / the answer and knowledge is in the room!)  Be open and curious (ask open questions, who, what, how, when, where, why)  And finally, present the topic with passion! Campaign approach  Don’t write down a personal action, but discuss what to focus on coming month  Go Out and See and Listen to issues in the office and on site.  Use “Site toolbox letters” and/or “Office meeting letters” to stimulate discussion  Reconvene and discuss issues collected and agree on the ones to resolve  Execute the actions, give feedback and reward special achievements

% 13% 32% 72% WHAT IS REFLECTIVE LEARNING % OF PEOPLE WHOSE LEARNING STYLE MATCHES METHOD METHOD OF ENGAGEMENT Listening only – e.g. someone reading out an LFI Alert, no or limited Q&A Reading only – e.g. reading an LFI Alert alone HSSE or toolbox meeting – short presentation (reading and listening), opportunity for Q&A Face-to-face, structured, engagement session based on ‘reflective learning’ concept Upstream Information pack for Management Source: Extrapolation from research data on the VARK Model of Learning: IT’S NOT ABOUT WATCHING A VIDEO! WHY?  Cater for different styles of learning  Focus on identifying personal actions to improve WHAT IS IT?  Facilitated interactive group discussions  Through simple and engaging materials (video!): make emotional connect

KEY MESSAGE TO COMMUNICATE “TOGETHER WE CAN LIFT SAFELY“ It all starts in the office!

TARGET AUDIENCE Shell, Joint Venture partners and Contractor partners INVOLVED IN LIFTING & HOISTING ACTIVITIES THAT PLAY A ROLE IN:  Contractor Management (when Lifting & Hoisting is part of scope)  Site design (e.g. discipline engineers such as civil engineers, construction engineers, site construction managers)  Preparing of work (e.g. planners, schedulers, permit to work coordinators, transport coordinators)  Supervisors, Front line Leaders and all staff working on sites (e.g. Operators, Maintenance staff, Crane operators, Persons in Charge, Banksmen, Drivers, Riggers)

SUPPORTING MATERIALS  Video tool (available in local languages)  Hand-Out (available in local languages)  Facilitator Info pack (this pack  Facilitator Guide  Personal action form/Poster  10 Questions for a Safe Lift card/Poster  Campaign materials (see HSElife NL website)

STRUCTURE REFLECTIVE LEARNING SESSION CAMPAIGN APPROACH (OPTIONAL) Teams to discuss what to focus on during upcoming “Observation weeks” VIDEO PART 1 – The Power of Gravity VIDEO PART 3 – A strong Barrier for every situation VIDEO PART 2 – The Importance of Every Step Break 1 (plenary) Break 2 (in groups) Welcome, Safety Brief and Introductions by facilitator Discuss “10 Questions for a Safe Lift” card/poster Remember victims from Lifting & Hoisting fatalities Write down personal action

CAMPAIGN OVERVIEW At the end of reflective learning session the team decides what will be investigated in the upcoming action weeks How are preparations done and what happens in practice? Use “Info letters”, SMAT, Inspections, LMRA cards, Field visits findings, Idea box, Photo’s Posters… Reflection in 5 to 10 minutes about the theme. Describe the results of the improvement actions. What did we improve, what could be done more? What did we learn? Celebrate successes & Reward good performance. Give feedback to improve future campaigns. Discuss what was observed past weeks? What do we want to improve in the upcoming action weeks? Solve identified improvement points with staff. Monitor how improvement plan progresses & effectiveness.

FACILITATING A REFLECTIVE LEARNING SESSION Preparing for the reflective learning session;  Read the Facilitator Guide  Download all the materials you need for the session  Focus on all Lifting & Hoisting activities (e.g. cranes, forklift trucks, lifting devices in buildings)  Make sure you know the most recent Lifting & Hoisting incidents in your area/business  Ask a Lifting & Hoisting Subject Matter Expert to help you with the preparations During the sessions;  Listen, and don’t talk too much (the answer and knowledge is in the room!)  Be open and curious (ask open questions, who, what, how, when, where, why)  And finally, present the topic with passion!