Supporting residents post CSR Presented by Jenny Scott Interim Director Housing Operations
Supporting residents post CSR Moat rents 10,706 homes to social housing residents 2010 resident profiling: economic status 65% of residents in receipt of state benefit or pensions 51% claiming housing benefit over 1 year CSR impact will vary depending on individual household circumstance
The Smith family single adult family one adult dependant one younger person
Supporting residents post CSR 781 social lettings 2010/11 – November 65% Jobseekers 11% incapacity benefit Average age 33 years 33% lone parents 424 (54%) new residents in arrears due to delayed housing benefit assessment
Improved service to new residents Improved services to residents during sign up, HB forms sent with offer Completed HB forms and proofs collected at sign up and automatic referral to welfare benefit service Verification partnership with HB offices Money Maximiser packs and Promotion of Credit and saving unions Starter tenancies offer maximum support
Improved service to existing residents Early warning and intervention metrics Know residents very well Realistic payment plans Engage with residents using surgeries and community events to inform and advise about the new welfare system Share and obtain information on HB / JSA Local strategic partnerships
Service improvement partnership projects Local offers Raise household income through work Welfare benefit support Two tier system for debt recovery Revised eviction processes Homelessness prevention action plans Better support for residents
Creative thinking Debt written off for residents completing a recognised route way to work Suspend legal proceedings for the duration of employment training courses and agree realistic payment plans Low cost loans for external training courses The incentives will not be realised until employment is secured Housing providers can become a work programme sub-contractors.
Supporting residents post CSR Questions