Speaker Name Speaker Title Date Get the Most from Your Technology Investment Cisco Services

Cisco Confidential 2 © 2014 Cisco and/or its affiliates. All rights reserved. Your Business Depends on Your Network Your Network Doesn’t Have to Fail to Affect Your Business’s Profitability Poor network performance means: Don’t Let a Network Problem Take Your Business Down with It Slower applications and services Missed opportunities Security and compliance issues A disappointing online presence Studies show just one hour of downtime costs an average of US$212,100 an hour

Cisco Confidential 3 © 2014 Cisco and/or its affiliates. All rights reserved. You’re Simply Safer with a Service Cisco® Technical Services Help Keep Your Network Up and Running at Its Best—All the Time Keep costs in line Control risk with a secure, healthy network Get top performance from network services and applications Get more out of your network, today and in the future Seize new business opportunities faster Find and solve problems faster, before they affect your business

Cisco Confidential 4 © 2014 Cisco and/or its affiliates. All rights reserved. Be Sure You’re Getting the Most from Your Investment, Every Day Unlock All the Potential in Your Network Reach out to local Cisco engineers Get peace of mind Keep your network current Access robust technical and online resources Expect nonstop business continuity Stay competitive Increase reliability and accelerate error resolution

Cisco Confidential 5 © 2014 Cisco and/or its affiliates. All rights reserved. Much More Than a Warranty  80 percent of calls to Cisco® Technical Assistance Center (TAC) are not about hardware failure  Managing and evolving your network requires more than reliable hardware Equipment Covered Duration Hardware Replacement Cisco OS Updates Cisco TAC Support Registered Access to Cisco.com Cisco Call Home Diagnostics and Alerts Cisco SMARTnet™ Service AllRenewable contracts Cisco Standard Hardware Warranty All Standard hardware 90 days Standard software 90 days Advance hardware replacement  24x7x2 hour  24x7x4 hour  8x5x4 hour  8x5xNBD Other  RFR Advance replacement (10 days) Yes; updates within the licensed feature set No Yes

Cisco Confidential 6 © Cisco and/or its affiliates. All rights reserved. Cisco SMARTnet™ Service delivers a … and renewal is simple 192% ROI over 3 years Missed opportunities for new sales Expense of recovering from system incidents Regulatory and compliance problems Lost customers and revenue If your network is running poorly, you risk: Network Downtime Costs Businesses 1 Percent of Annual Revenue Time to Renew? Don’t Let Your Coverage Slip

Cisco Confidential 7 © 2014 Cisco and/or its affiliates. All rights reserved. Maintain peak performance with a secure, dependable network Keep All the Performance and Reliability You’ve Come to Expect Stay Covered and Up-to-Date Resolve problems fast with support from Cisco® TAC and rapid hardware replacement Find and solve problems before they affect your business with smart diagnostics and alerts from Cisco Smart Call Home Stay on top of the latest technology with automatic system upgrades and online tools Apply Cisco Smart Services capabilities for better insight into your network

Cisco Confidential 8 © 2014 Cisco and/or its affiliates. All rights reserved. Powered by Cisco Smart Services Capabilities Cisco® Smart Services automates software capabilities…  that collect network diagnostic data…  which we analyze and compare to Cisco’s deep networking knowledge Giving you insight to find and diagnose problems Offering online portals and tools with real-time tracking Providing software downloads and alerts to simplify updates

Cisco Confidential 9 © 2014 Cisco and/or its affiliates. All rights reserved. Delivered by Your Partner, Who Understands Your Business Cisco and our partners form the largest collection of networking experts in the world 13,000+ people focused on services, including more than 1200 software developers certified engineers with certifications Part of a community of 68,000 partners authorized to sell and support Cisco® solutions Part of a community of 68,000 partners authorized to sell and support Cisco® solutions

Cisco Confidential 10 © 2014 Cisco and/or its affiliates. All rights reserved. …All Backed by Cisco Experience Our Lifecycle Services Approach Helps You Plan, Build, and Manage Your Network We build on knowledge gained through: 28 years 28 years More than of industry experience 50 million installed devices 6 million annual customer interactions 90,000 technical documents in our knowledge base

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