© British Gas Smart Energy Ian Shaylor Head of Smart & Data

2 Agenda British Gas UK Business - Who are we? Smart Energy Overview Non-Domestic Smart Meters What are the Current Benefits of a Smart Meter? What Other Benefits are Coming? Listening to customers What do the British Chamber of Commerce’s member’s think? What is British Gas’ Plan?

3 British Gas UK Business - Who are we? We’re the UK’s largest utilities company We’re one of Britain’s most trusted brands and are welcomed into thousands of homes and businesses ever day We’re a FTSE 100 company and have been trading for over 200 years Trusted by Government and on their preferred supplier list UK Business is the dedicated division of British Gas aimed at servicing the energy supply and field service needs of UK businesses We supply more than 400,000 businesses at 750,000 commercial sites We’re the largest supplier of energy and services to businesses in the UK We supply a number of Energy related Business Service (e.g. commercial boiler installs and servicing)

4 Smart Energy Overview Government Manifesto 2015 We will ensure that every home and business in the country has a Smart Meter by 2020, delivered as cost-effectively as possible, so consumers have instant, accurate bills and can switch to an alternative provider within one day. Benefit £17.1Bn Cost £10.9Bn Benefit £2.8Bn Cost £0.6Bn The Net Benefit is larger in Non-Domestic because consumption per meter is much higher 11 Million Metric Tonnes Equivalent CO

5 Non-Domestic Smart Meters This is a Smart Meter This is a Not Smart Meter This is an In Home Display

6 What are the Benefits of a Smart Meter 84% of our customers who have a Smart Meter fitted are satisfied with the experience

7 What Other Benefits are Coming? Faster Switching – enabled by Smart Time of Use Pricing Options

8 Listening to Customers What do the British Chamber of Commerce’s member’s think?

9 What is British Gas’ Plan? Start Early British Gas Business has installed more than 500,000 non-domestic Smart meters Equivalent to 70% of our current customer base We retain more than half of these today Why? Our Smart Customers rate us more highly than our Pre-Smart Customers Our Smart Customers raise fewer complaints than our Pre-Smart Customers Happier Customers stay with us longer