MERCED COUNTY PRIMARY CARE AND BEHAVIORAL INTEGRATION PROJECT: CONSUMER ENGAGEMENT SURVEY Kathleen Grassi, R.D., M.P.H Katy Oestman, MPH, CHES Karen Linkins,

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MERCED COUNTY PRIMARY CARE AND BEHAVIORAL INTEGRATION PROJECT: CONSUMER ENGAGEMENT SURVEY Kathleen Grassi, R.D., M.P.H Katy Oestman, MPH, CHES Karen Linkins, PhD Jennifer Brya, MA, MPP July 23, 2015

Merced County Whole Health Partnership Current Active Partnership Members (12) Central California Alliance for HealthMCO Dignity Health Mercy Medical CentersHospital and RHC Golden Valley Health CentersFQHC Livingston Community HealthFQHC Merced County Department of Mental Health Mental Health and AOD Services Merced County Department of Public Health Convener/Grant Administrator NAMICommunity Representation Desert Vista ConsultingConsultants

Community Capacity Assessment Components/Contributors Secondary DataAlliance, Mental Health, Mercy, Public Health Community Programs/ServicesAll Key Informant Interview Questionnaire and Contacts All Consumer Engagement SurveyLivingston, Golden Valley, NAMI, Community Volunteers Community Convening PlanningAlliance, Mercy, Public Health Community Convening FacilitationAlliance, Mercy, Public Health, Mental Health, Livingston

Consumer Engagement Survey Identify perceptions and practices Managed through sub-contracts with clinic partners (FQHC staff) and with community partners (Building Healthy Communities volunteers) Developed English, Spanish, Hmong-language questionnaires Administered questionnaires as interviews Collected 488 interviews at 18 sites throughout the county over a three-month period

Survey Participants

Survey Results Highlights What health issues worry the people in your community? RespondentsResponse 260 Chronic Diseases 162 Mental Health 319 Drugs and Alcohol 66 Other* Please tell me who you think is the most trusted source of support that people in your community would talk to about stress/sadness/anxiety? RespondentsResponse 240 Family Member 202 Doctor 58 Nurse 99 Church Leader 32 Community Leader 90 Community Health Worker/Promotora 126Other* Other: Obesity / Childhood Obesity Homelessness Depression Drugs / Alcohol Other: Friends / Compadres Counselor (school) Cultural Broker / Navigator Shaman “Alcoholism not recognized as an issue because it is part of social situation” “I don’t think the vast majority would be aware…as to who to refer people to”

Health Issues of Concern to Community Members

Most Trusted Source of Support

Survey Results Highlights Do the members of your community go to a doctor to talk about feelings of stress/sadness or anxiety? RespondentsResponse 231 Yes 243 No 177 If no, why not (response)* Do the members of your community go to a doctor to talk about concerns with alcohol or drug use? RespondentsResponse 193 Yes 278 No 191 If no, why not (response) Why Not: Embarrassed/Not Comfortable Doctor too busy / doesn’t listen / just give medicine No insurance Language barrier Why Not: Fear of being turned in Afraid to admit to a problem Feel they will be judged Not an issue a doctor addresses RespondentsResponse 193 Yes 278 No 191 If no, why not (response)* “No, it is taboo…to talk about sadness and stress to a doctor. Patients only talk about physical ailments.” “We don’t see drugs or alcohol as an issue or problem, just a choice.”

Seeking Care from a Doctor for MH and Alcohol/Drug Use Issues