Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Customer Services Barry Duplantis Vice President Customer Services

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. © Alfresco Software.

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software. Community Edition  Designed to allow the community to download, test, and develop on the platform.  Does not include Alfresco or partner support, SLAs, or bug fixing.  Documentation is offered by the community and is available on the wiki.  New versions are released rapidly, without certification, and testing is limited.

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software. What do I get for my Enterprise subscription? Support Leverage Trusted Support from Alfresco Experts Upgrades and maintenance Upgrade when YOU are ready Fully tested product Robust Quality Assurance Certified Platform Stacks Choice of technology Customer Support Portal Your gateway to Alfresco Enterprise Documentation Knowledge source Enterprise Edition

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software. Customer Services Focus

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software. Customer Services

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software. Service Level Objectives  Standard - 9 x 5 weekday support for Non Critical apps  Enterprise – 7 x 24 after hours and weekend coverage Premier Services  Designated Support Engineer  Proactive Support  Training How we support

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. © Alfresco Software. Certification Get certified as an Alfresco Administrator or Engineer in one of over 5,000 testing centers worldwide. eLearning Take Alfresco Fundamentals or Introduction to System Administration over the web on your own time. Public Courses Attend class-room style administrator or developer-focused training taught by an Alfresco expert in locations around the world. Onsite Courses Invite Alfresco onsite to provide an optimized, hands-on training session for your organization. Training

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified. Slide body: Levels: 28pt Calibri Regular, dark grey, square blue bullet 24pt Calibri Regular, dark grey, square green bullet 20pt Calibri Regular, dark grey, square orange bullet Recommended maximum text length: 5 principal points 3 sub-levels Formats for level 4 and 5 as shown Slide heading: 44pt Helvetica Neue LT 45 Text Shadow, right justified Alfresco blue R120 | G137 | B251 Maximum length: 2 lines Optional slide number: 10pt Helvetica Neue LT 45 Bold, grey Module name: 10pt Helvetica Neue LT 45 Light Regular, grey Maximum length: 1 line © Alfresco Software.  Installation and Configuration  Performance Tuning  Community & Data Migrations  Product Upgrades  Architecture & Custom Code Reviews “The Experts Expert” Consulting

Indications in orange= Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Template release: Jan 2011 For the latest, go to TS Copyright: 10pt Helvetica Neue LT 45 Light Regular, grey Background should not be modified.