ISSUES FOR ICT AND ORDER PROCESSING GROUP 2GROUP 2

Issues for ICT Information and communication technology has led to job redundancies for many through its steady and progressive inventions as those operating with older technology have found themselves without a secured market as clientele move on to new technology. Information and communication technology has also provided access to damaging information through various websites that host destructive and immoral content.

Spatial effect At an individual level this could mean a heightened likelihood to relocate away from urban centres. At the aggregate level, this may mean an increased tendency to urban sprawl, and increased pressure on rural areas for both housing and business development Effects on other modes “The impacts of new technology on our individual lives – perhaps in terms of making working from home easier; or in terms of our home lives being invaded by work; in terms of being infinitely better connected, or socially more isolated; through to reducing the need to travel and resulting congestion (from homeworking or Internet Forum for the Future 14shopping) to increasing the volume of travel (by making the commuter’s cars available for trips from home, or stimulating hundreds of deliveries to our homes from suppliers around the globe) – all these potential impacts are poorly understood and in their earliest stages.” The impacts of new technology in our daily lives perhaps in making working from home easier, being infinitely better connected or socially more isolated through reducing the need to travel and resulting congestion to increasing the volume of travel by making the commuter’s cars available for trips from home, or stimulating hundreds of deliveries to our homes from suppliers around the globe used a most suitability modes of transportation to make it fast to deliver. All these potential impacts are poorly understood and in the earliest stages to the final.

Issues for order processing Customer Error Order processing begins with a customer placing an order for a product or service. During this process, the customer may provide the wrong product number, quantity, shipping address or billing information. The error may be verbal, in writing or electronic, via online order entry. Inquiry There are times when a customer is not sure what type of product or service will fulfil her needs and will contact a customer service department for advice. During this information exchange, problems may occur. The customer may not communicate clearly or the employee who receives the inquiry may be new or poorly trained. These problems may lead to a customer receiving a product or service that cannot fulfil her needs. Order Entry Order entry representatives take verbal, written and electronic orders from customers and enter the information into an order processing system. During the entry process, they may input incorrect product, service, customer or billing information. There may also be occurrences when the customer service employee enters the correct information, but incorrect information processes due to a system error or malfunction.

Issues for order processing Fulfilment Orders for tangible products and goods transmit to an order fulfilment centre and are "picked and packed." When an order is picked, an employee locates the requested items within a warehouse, removes them from storage and then adds them to the customer order. When an order is packed, an employee takes the picked items and packages them in a shipping box or container. Common order picking problems include choosing the wrong product, the wrong colour or the wrong quantity. Common order packing problems include missing products, incomplete orders or improper packaging, which can lead to product damage. Shipping Orders ship to customer locations via U.S.P.S. mail, truck (also called "ground") or air delivery. Common internal shipping problems include choosing the wrong shipping carrier or the wrong shipping priority (e.g., next day delivery, two day delivery). Common external shipping problems include late product delivery, lack of product delivery or product damage during the delivery process. Product Quality Even when the order entry and fulfillment are flawless, the product quality can cause problems. The concept of product quality considers both perceptions and facts. A customer may order a product that matches the advertised product specifications, but does not look or perform the way that he expected. In other cases, poor product quality is more obvious, such as when the product breaks after just one use. In either case, poor product quality is a problem, which usually leads to a product replacement or product return.