SOUTHEASTERN ONE CALL SYSTEMS 2013 FALL MEETING “date” Hosted by: “location” 6/22/2016.

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Presentation transcript:

SOUTHEASTERN ONE CALL SYSTEMS 2013 FALL MEETING “date” Hosted by: “location” 6/22/2016

DAY 1  Welcome  Self Introductions  Approval of 2013 Spring Minutes  Approval of 2013 Fall Meeting Agenda  Confirmation of Voting Member for each State 6/22/2016

DAY 1  Welcome  Self Introductions  Approval of 2012 Spring Minutes  Approval of 2012 Fall Meeting Agenda  Confirmation of Voting Member for each State 6/22/2016

Roundtable SOCS One Call Members Updates State Call Center Statistics 1st 6 months Y/2011 vs. 1 st 6 months Y/2012 State Highlights Operational, Marketing, Legislative, Other Tennessee LouisianaFlorida South CarolinaKentuckyArkansas North CarolinaGeorgiaAlabama 6/22/2016

Tennessee: 1 st Half st Half 2011 Change Incoming259, , % Outbound 1,195,1811,161, % Ratio Out to In Membership % Remote Ticket Entry24.0%24.0% (Pass-Thru) Transmission Delivery: 89.0% Data 0.0% Fax 2.0% Other (XML) 0.0% Other (FTP) 9.0% Other (Voice) 0.0% 6/22/2016

South Carolina: 1 st Half st Half 2011 Change Incoming310, , % Outbound 1,250,7001,161, % Ratio Out to In Membership % Remote Ticket Entry35.0%30.5% (Pass-Thru) Transmission Delivery: 86.0% Data 0.0% Fax 2.0% Other (XML) 0.0% Other (FTP)14.0% Other (Voice) 0.0% 6/22/2016

North Carolina: 1 st Half st Half 2011 Change Incoming576, , % Outbound 2,748,9912,579, % Ratio Out to In Membership % Remote Ticket Entry50.80%49.41% (Pass-Thru) Transmission Delivery: 99.1% Data 0.4% Fax 0.4% Other (XML) 0.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

Louisiana: 1 st Half st Half 2011 Change Incoming277, , % Outbound 1,408,5461,699, % Ratio Out to In Membership1,0301, % Remote Ticket Entry61.8%64.5% (Pass-Thru) Transmission Delivery: 85.7% Data 13.3% Fax 1.0% Other (XML) 0.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

Kentucky: 1 st Half st Half 2011 Change Incoming144, , % Outbound 618,230550, % Ratio Out to In Membership % Remote Ticket Entry25.0%25.0% (Pass-Thru) Transmission Delivery: 86.2% Data 0.0% Fax 5.7% Other (XML) 8.1% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

Georgia: 1 st Half st Half 2011 Change Incoming436, , % Outbound 5,420,0125,204, % Ratio Out to In Membership % Remote Ticket Entry51.4%51.9% (Pass-Thru) Transmission Delivery: 80.0% Data 0.0% Fax 0.0% Other (XML) 20.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

Florida: 1 st Half st Half 2011 Change Incoming546, , % Outbound 3,640,6873,249, % Ratio Out to In Membership % Remote Ticket Entry62.5%61.6% (Pass-Thru) Transmission Delivery: 37.5% Data 0.0% Fax 6.1% Other (XML) 56.4% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

Arkansas: 1 st Half st Half 2011 Change Incoming144, , % Outbound 616,816551, % Ratio Out to In Membership % Remote Ticket Entry21.0%21.0% (Pass-Thru) Transmission Delivery: 68.0% Data 0.0% Fax 12.0% Other (XML) 0.0% Other (FTP)19.0% Other (Voice) 1.0% 6/22/2016

Alabama: 1 st Half st Half 2011 Change Incoming187, , % Outbound 1,015,326939, % Ratio Out to In Membership % Remote Ticket Entry8%/17%*11.0% (*Pass-Thru/CSR Mapped) Transmission Delivery: 80.4% Data 0.0% Fax 7.9% Other (XML) 0.0% Other (FTP)11.7% Other (Voice) 0.0% 6/22/2016

Incident Command Center Website Presenter: Tim Vaughn Kentucky 811 6/22/2016

DIRT Data Report – NC Regional Effort vs. National Louis Panzer North Carolina 811 6/22/2016

REPORTS Stakeholder Advocacy Committee= Louis Panzer (North Carolina 811) CertusView Patent Update = Bill Turner (Tennessee 811) Annette Reburn (Alabama 811) “Safe Digging Month” Results 6/22/2016

“BREAK” Break-Out Sessions: Board =Brooks Parlor Staff =Quapaw Parlor PASSING THE TORCH! Time to nominate the next Chair and Co-Chair… 6/22/2016

“BREAK” Group Dinner: “Sonny Williams Steakhouse” 500 President Clinton Ave. STE 100 Reservation for dinner at 6:30, listed under Arkansas One Call 6/22/2016

DAY 2 Pledge of Allegiance Review Day 1 Discussion Review Day 2 Agenda 6/22/2016

“811 Day” Results 6/22/2016

Roundtable Discussions: How do centers measure locatable area per ticket? Safety for employees at the One Call Centers in the case of a disaster…where would employees go? 6/22/2016

Roundtable Discussions: Measuring effectiveness of marketing programs Sponsorships for safety promotion beyond membership fees 6/22/2016

Board Breakout Session Report Staff Breakout Session Report 2013 Spring SOCS Meeting Dates & Location = Dan Meiners/Tim Vaughn, KY 811 6/22/2016

2011 Fall SOCS Meeting = North Carolina 811 Future SOCS Meetings: 2013 Spring=Kentucky Fall=Florida One Call 2014 Spring=Tennessee Fall=Georgia Spring=South Carolina Fall=Louisiana One Call 6/22/2016