Copyright © 2016 Pearson Education, Inc. 12-1
Chapter 12 Maintaining Positive Employee Relations 12-2 Copyright © 2016 Pearson Education, Inc.
Learning Objectives 1.Define employee relations. 2.Discuss at least four methods for managing employee relations. 3.Explain what is meant by ethical behavior. 4.Explain what is meant by fair disciplinary practices. 5.Answer the question, “How do companies become ‘Best Companies to Work For’?” Copyright © 2016 Pearson Education, Inc. 12-3
Define Employee Relations Copyright © 2016 Pearson Education, Inc. 12-4
Discuss at least four methods for managing employee relations Copyright © 2016 Pearson Education, Inc. 12-5
Methods for Employee Relations Copyright © 2016 Pearson Education, Inc Ensuring Fair Treatment Distributive justice Procedural justice
Social Responsibility Bullying and Abusiveness o Imbalance of power o Intent to cause harm o Repetition Verbal, social, physical, cyberbullying Copyright © 2016 Pearson Education, Inc Methods for Employee Relations (cont.)
Copyright © 2016 Pearson Education, Inc Communication Programs Employee Recognition Programs Employee Involvement Programs
Social Media & HR Using suggestion systems Using employee involvement teams o Suggestion team o Problem-solving teams o Quality circle o Self-management teams Copyright © 2016 Pearson Education, Inc. 12-9
Explain what is meant by ethical behavior Copyright © 2016 Pearson Education, Inc
The Ethical Organization Ethics & Employee Rights What shapes ethical behavior at work? The Person Which situations make for ethically dangerous situation? What are “Bad Barrels”? Copyright © 2016 Pearson Education, Inc
Employee Rights Copyright © 2016 Pearson Education, Inc
Ethics Quiz From the Wall Street Journal Copyright © 2016 Pearson Education, Inc
Steps to Create Ethical Environments Copyright © 2016 Pearson Education, Inc Walk the Talk Have Ethics Policies and Codes Enforce the Rules Encourage Whistleblowers Reduce Job-Related Pressures
Steps to Create Ethical Environments (cont.) Copyright © 2016 Pearson Education, Inc Use Ethics Training Use Rewards & Discipline Institute Employee Privacy Policies Hire Right Foster the Right Culture
Know Your Employment Law Copyright © 2016 Pearson Education, Inc Electronic Communications Privacy Act Electronic Monitoring
Managing Employee Discipline Copyright © 2016 Pearson Education, Inc The Three Pillars of Fair Discipline Rules and Regulations Penalties Appeals Process Comparing Males and Females in Discipline Situations
Discipline Without Punishment Copyright © 2016 Pearson Education, Inc Issue an oral reminder First infraction Use a formal written reminder Second infraction Give a paid, one-day decision- making leave Purge the file
Engagement Guide for Managers Copyright © 2016 Pearson Education, Inc FedEx: Guaranteed Fair Treatment Survey Feedback Action SAS: Great Benefits, Trust, Work-Life Balance Google: Happiness & People Analytics “Best Companies to Work For”
Summary 1.Employee relations means establishing a positive environment 2.Managers and HR persons can assist in building a positive environment 3.Ethics refers to the principles of conduct governing standards within the workplace 4.The basic aim of discipline without punishment is to gain an employee’s acceptance and establish a process 5.Organizations and managers can mirror best practices from “Best Companies to Work For” Copyright © 2016 Pearson Education, Inc
Copyright © 2016 Pearson Education, Inc