How TUI Travel is using carbon reporting to help deliver ambitious sustainability goals Speakers: James Whittingham, TUI Travel Ian Quine, CloudApps Welcome to today’s webinar

Who are CloudApps? Trusted by over 250 leading brands Founded in 2009 we are Sustainability and Behavioral Motivation Experts ✓ Sustainability Cloud ✓ SuMo for Sustainability ✓ SuMo for Salesforce Multi-Award winning products spanning Sustainability, Gamification & CRM

Tell us about James Whittingham & TUI Travel... Question 1:

James Whittingham Group Environment Manager

TUI Travel - at a glance – “The Boiler Plate” One of the world’s leading international leisure travel groups Revenues of £15 billion Underlying operating profit of £589 million 30 million customers from 31 source markets Over 220 trusted brands 138 aircraft and 1,800 retail shops in Europe 55,000 colleagues

The world’s largest industry – 260m people employed [10%] Global wealth creation - 9% Travel & Tourism – responsible for 5% carbon emissions International tourism arrivals - 1 billion in 2012 International tourism growth – no sign of abating just yet The context – industry & TUI Travel

TUI Travel vision 7 To make travel experiences special…. by providing holidays that cause minimal environmental impact, respect the culture and people of destinations and offer real economic benefit to local communities. ….and with this size comes a responsibility

20 commitments spanning the ‘sustainable’ holiday journey

Sustainability challenges facing us – climate, water, food 9

What is the TUI Sustainable Holidays Plan and the 20 commitments? Question 2:

Key sources of carbon emissions

TUI Travel PLC - 13 Carbon

What were the drivers for the Sustainable Holidays Plan? What hard benefits did you expect to see? Question 3:

Who are the executive sponsors behind the plan at TUI? Question 4:

How are you progressing against the targets you have set for yourself? Question 5:

What challenges have you faced? Question 6:

What was the motivation for selecting a Sustainability Performance Management solution? Question 7:

At present – a mixture of voluntary and mandatory Carbon Disclosure Project FTSE4Good Annual Sustainability Report Annual Report & Accounts (ARA) Mandatory Carbon Reporting (within the ARA) Carbon Reduction Commitment Requirements in France (Grenelle II) and Germany (SD Codex) Reporting requirements

How has our carbon reporting evolved?

What selection process did you go through? Question 8:

22 From Excel to CloudApps clear.com/files/Carbon%20Accounting% 20Software% pdf

Why did you choose CloudApps and what have the benefits been? Question 9: Question 5: Question 9:

What does it look like?

From this…..

To this…..

Eliminate need for MS Excel Automated data collection possible Increased reporting frequency Requests offered in many languages Real time interactive dashboards Improved data accuracy Fully auditable Non-environmental KPIs Central hub for all Sustainability Information 27

What would be your top 5 tips for anyone thinking of travelling the same journey? Question 10:

If you are a looking to procure a solution? Identify a dedicated Project Manager - a “well-connected” person Review the market (consider expert, impartial guidance to select a product) Assuming you have budget – think about the extras (languages, training etc.) Identify when you want to have it operational – work back from there for milestones Talk to your peers – and make use of the Carbon Clear White Paper

TUI UK & Ireland – Presentation Name 30 Thank you tuitravelplc.com/sustainability

Any questions…? Thanks for listening