Action Tracker · Status Report | Bill Moss, Assistant SecretaryMarch 4, 2016 Aging and Long-Term Support, Administration Background Group Topic / Strategic Plan Goal / Commitment 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Protect adults who are vulnerable who live in their own homes and in facilities through timely responses to allegations of abuse and neglect. Measure # / Strategic Objective # AAP.1 Strategic Objective 1.1 Measure Title: Timely initial response based on APS intake priority--Statewide ID#Problem to be solvedStrategy/Approach Task(s) to support strategyLeadStatusDueExpected OutcomePartners Staff Turnover Anticipate and mitigate staff turnover/attrition Be more aggressive in hiring, knowing that we will lose some new hires through attrition/turnover Kathy MorganOngoing Began 11/30/2014 and ongoing Avoid having vacant (unfilled) FTE positions as this has a significant impact on service capacity HRD Recruitment Process FlowImprove flow of intake process Conduct a follow up A3 to the intake Lean Value Stream Mapping (VSM) done in April 2014 to address post TIVA implementation changes to system and continue to standardize process and eliminate waste across HCS Regions Kathy MorganCompleted2/2/2016 Decrease the time it takes to process intakes in order to get them assigned to field (investigator) more quickly, look at system improvements and standardized practices and processes across the state Management Services Division – ALTSA Process FlowImprove flow of intake process Collaborate with End Harm on annual basis Vicky GawlikOngoing06/1/2016 Ensure End Harm is giving out correct information and making referrals to APS when appropriate. Conduct annual in-service training and sharing of information Children’s Administration Process Flow Improve systems to meet and improve business needs Automate the APS intake form in the TIVA application for use by public and mandatory reporters to allow for on- line reporting capabilities Vicky GawlikIn progress07/01/2016 Ensure form is customer-friendly and contains only the information necessary Residential Care Services and Management Services Division within ALTSA Process FlowImprove systems to meet and improve business needs Allow for uploading and storing of documents within the TIVA application at intake in order to reduce workload activities, staff time and public resources Kathy MorganPartially Implemented & Ongoing 2/1/ /1/2016 Ensure tax payer resources are guarded, technology is maximized, and staff time is reduced by copying, faxing and filing documents and space is saved by not storing or housing documents/folders Management Services Division - ALTSA Proposed Action Type of Status Report Strategic Plan SO 1.1 APS intake priority Last modified 3/04/16 1

Action Tracker · Status Report | Bill Moss, Assistant SecretaryMarch 4, 2016 Aging and Long-Term Support, Administration Background Group Topic / Strategic Plan Goal / Commitment 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Protect adults who are vulnerable who live in their own homes and in facilities through timely responses to allegations of abuse and neglect. Measure # / Strategic Objective # AAP.1 Strategic Objective 1.1 Measure Title: Timely initial response based on APS intake priority--Statewide ID#Problem to be solvedStrategy/Approach Task(s) to support strategyLeadStatusDueExpected OutcomePartners 1.1.6Documentation Requirements Improve TIVA system to meet and improve business needs Use TIVA governance structure to make ongoing system enhancements Vicky GawlikIn ProgressOngoing Continuous improvement to improve platform reporting while improving staff usability MSD – ALTSA 1.1.7Process FlowImprove flow of intake processImplement phone technology across each of the three regions that tracks all phone calls and reports coming in to the three centralized intakes across the state, with call waiting, calls dropped and other technology for reporting, trending and analysis Kathy MorganIn Progress6/31/2016Tracking and reporting of all intakes and phone calls across the state in a consistent manner with the ability to provide coverage in the event of a disaster in one area Proposed Action Type of Status Report Strategic Plan SO 1.1 APS intake priority Last modified 3/04/16 2