1. Action Tracker · Status Report | Bill Moss9/22/2015 Assistant Secretary, Aging and Long-Term Support Administration Background Group Topic / Strategic Plan Goal / Commitment 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Ensure investigations are thorough, documented properly, and completed timely to maintain an efficient work flow that eliminates re-work caused by investigations which remain open longer than necessary. Measure # / Strategic Objective # : AAC.2/ 1.2 Measure / Strategic Objective Title : Increase the percentage of adult abuse and neglect investigations completed within 90 days from 88 percent to 95 percent by the end of June 2017. ID#Problem to be solvedStrategy/ApproachTask(s) to support strategyLeadStatusDueExpected OutcomePartners 1.2.1 Staff Turnover Anticipate and mitigate staff churn Be more aggressive in hiring, knowing that we will lose some new hires Kathy MorganOngoing Began 11/30/2014 and ongoing Avoid having vacant (unfilled) FTE positions as this has a significant impact on service capacity 1.2.2 Process Flow Improve flow of intake process Conduct a follow up A3 to the intake Lean Value Stream Mapping (VSM) to address post TIVA implementation changes to system and continue to standardize process and eliminate waste across 3 HCS Regions Kathy MorganPending1/1/2016 Decrease the time it takes to process intakes in order to get them assigned to field (investigator) more quickly and improve standard practice and eliminate any waste in process across the state Collaborate with End Harm on annual basis Vicky GawlikOngoing11/1/2015 Ensure End Harm is giving out correct information and making referrals to APS when appropriate Children’s Administration Automate the APS intake form in the TIVA application for use by mandatory reporters and facilities to allow for on-line reporting capabilities Vicky GawlikIn progress07/01/2016 Ensure form is customer-friendly and contains only the information needed Residential Care Services and Management Services Division within ALTSA Allow for storing of documents within the TIVA application in order to reduce paper Kathy MorganPending11/1/2015Ensure tax payer resources are guarded and technology is maximized Proposed Action Type of Status Report A3/Results Washington SO 1.2 APS 90 days Last modified 9/22/2015 1

2. Action Tracker · Status Report | Bill Moss9/22/2015 Assistant Secretary, Aging and Long-Term Support Administration Background Group Topic / Strategic Plan Goal / Commitment Focus 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Ensure investigations are thorough, documented properly, and completed timely to maintain an efficient work flow that eliminates re-work caused by investigations which remain open longer than necessary. Measure # / Strategic Objective # : AAC.2/ 1.2 Measure / Strategic Objective Title : Increase the percentage of adult abuse and neglect investigations completed within 90 days from 88 percent to 95 percent by the end of June 2017. ID#Problem to be solvedStrategy/ApproachTask(s) to support strategyLeadStatusDueExpected OutcomePartners Allow for storing of documents within the TIVA application in order to reduce paper Kathy MorganPending11/1/2015 Ensure tax payer resources are guarded and technology is maximized Begin attaching updated information to current case rather than creating new referral (may require TIVA Change Request) Vicky GawlikIn progressMarch 2016 Centralize all related information and decrease time searching in TIVA Create standard tools (e.g.: risk assessment matrix, intake reference “cheat sheet”, Law Enforcement jurisdiction map) Vicky GawlikIn process11/1/2015 Increase inter-rater reliability and increase efficiency 1.2.3 Financial Exploitation and Self-Neglect cases (i.e. Legal Guardianship Cases) Provide targeted resources for these investigation types Hire dedicated staff to solely work on these allegation type cases, which are time consuming, intensive and highly complex Kathy Morgan In progress/ Piloting 10/01/2015 Increase efficiency by having specialized staff work the most complex and time consuming cases and free-up other investigators to work more immanent-risk cases Proposed Action Type of Status Report A3/Results Washington SO 1.2 APS 90 days Last modified 9/22/2015 2

3. Action Tracker · Status Report | Bill Moss 9/22/2015 Assistant Secretary, Aging and Long-Term Support Administration Background Group Topic / Strategic Plan Goal / Commitment Focus 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Ensure investigations are thorough, documented properly, and completed timely to maintain an efficient work flow that eliminates re-work caused by investigations which remain open longer than necessary. Measure # / Strategic Objective # : AAC.2/ 1.2 Measure / Strategic Objective Title : Increase the percentage of adult abuse and neglect investigations completed within 90 days from 88 percent to 95 percent by the end of June 2017. ID#Problem to be solvedStrategy/Approach Task(s) to support strategyLeadStatusDueExpected OutcomePartners 1.2.3 Financial/Legal Guardian Cases Provide targeted resources for these investigation types Hire dedicated staff to solely work on these types of cases, which are time-intensive and highly complex Tara FairfieldComplete10/01/2015 Increase efficiency by having specialized staff work these cases and free-up other investigators to work more immanent-risk cases 1.2.4Documentation Requirements Improve TIVA system to meet business needs Use TIVA governance structure to make ongoing change requests Tara FairfieldOn TrackJune 2017 Continuous improvement to improve platform reporting while improving staff usability 1.2.5 Closing Investigations Timely Increase the number of investigations closed within 90 days Streamlining the 60 day case staffing protocol policy to ensure supervisors are reviewing all cases older than 60 days with the investigator, and every 30 days thereafter Vicky GawlikIn progress11/01/2015 Increase efficiency to reduce the number of investigations open longer than 90 days without good cause and ensure the case is progressing to closure and staff are supported Process and eliminate waste Streamline the 60 day case review process for supervisors/investigators Vicky GawlikIn progress11/1/ 2015Increase efficiency by reducing process time and unnecessary forms Proposed Action Type of Status Report A3/Results Washington SO 1.2 APS 90 days Last modified 9/22/2015 3

4. Action Tracker · Status Report | Bill Moss 9/22/2015 Assistant Secretary, Aging and Long-Term Support Administration Background Group Topic / Strategic Plan Goal / Commitment Focus 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: Ensure investigations are thorough, documented properly, and completed timely to maintain an efficient work flow that eliminates re-work caused by investigations which remain open longer than necessary. Measure # / Strategic Objective # : AAC.2/ 1.2 Measure / Strategic Objective Title : Increase the percentage of adult abuse and neglect investigations completed within 90 days from 88 percent to 95 percent by the end of June 2017. ID#Problem to be solvedStrategy/Approach Task(s) to support strategyLeadStatusDueExpected OutcomePartners Review “good cause” reason codes for cases over 90 days and ensure they are appropriate and add to TIVA help screen Add 90 Day good cause definitions to TIVA help screens Vicky GawlikIn progressMarch 2016 Improved access to definitions for accurate selection Reduce cases over 90 days Create policy addressing supervisor investigation approval timelines Vicky GawlikIn progress12/1/2015 Timely closures of investigations within 90 days by ensuring supervisors are not holding on to cases for review and delaying case closure Ongoing training for APS investigators that includes SB 5600, complaints in facilities and changes to policy Vicky Gawlik In progress 12/1/2015 Increase skill in managing caseload to meet closure deadlines Create ‘time management’ training Vicky Gawlik Pending 3/15/2016 Increase skill in managing caseload to meet closure deadlines Update APS training academy to include training modules specifically tailored to supervision Vicky Gawlik Pending 6/1/2016Increase skill in managing Proposed Action Type of Status Report A3/Results Washington SO 1.2 APS 90 days Last modified 9/22/2015 4