Williamsburg County Williamsburg County Assistance available to Citizens impacted by the 2015 Flood

FEMA INDIVIDUAL ASSISTANCE Three Ways to Apply for Assistance Web: Phone: (711 or Video Relay Service available) / TTY: In person: Disaster Recovery CentersDisaster Recovery Centers 2084 Thurgood Marshall Drive – Williamsburg Recreation Complex Monday – Sunday 8:00am – 7:00pm

What to Bring to the Disaster Recovery Center (DRC) Social Security number Current and pre-disaster address A telephone number where you can be contacted Insurance information Total household annual income A routing and account number from your bank (only necessary if you want to have disaster assistance funds transferred directly into your bank account). A description of your losses that were caused by the disaster

FEMA HOUSING ASSISTANCE My residence flooded and I cannot live there. Will FEMA help me stay somewhere else while I rebuild or make repairs? FEMA may financially assist homeowners and renters with a temporary place to stay. What qualifies me for housing assistance? You qualify if: Your primary residence was damaged from the recent South Carolina floods, and You’re unable to reside there, and Any insurance you may have does not provide housing assistance

AFTER YOU APPLY You will receive a phone call from FEMA within 10 days to have an inspector schedule a home visit THERE IS NO FEE FOR YOUR INSPECTION ALWAYS ASK FOR CREDENTIALS NEVER GIVE OUT YOUR SS#, BANK INFO, OR ANY PERSONAL INFORMATION Have proof of residency available Deed Bills Rental agreement

ELIGIBLE OR INELIGIBLE You will receive a letter deeming you either eligible or ineligible Eligible – you will be receiving funding Ineligible Do not be alarmed or discouraged. It may simply mean that FEMA does not have all the information needed to make a decision regarding your application for disaster assistance. It’s important to call or visit a recovery center to discuss this with us face-to-face. Find your closest South Carolina recovery center Appealing ineligibility letter You have 60 days to appeal Call or go to the nearest disaster recovery center to discuss

DISASTER UNEMPLOYMENT ASSISTANCE DUA is a Federal program that provides temporary weekly assistance to individuals, including small-business owners and the self-employed, whose employment has been lost or interrupted as a direct result of a major disaster. General Eligibility Requirements To be eligible for any week of DUA, an individual must meet one or more of the following conditions: Are unemployed as a direct result of a major disaster. Were scheduled to start employment, but were unable to as a direct result of a major disaster Are unable to reach their job or self-employment location because they have to travel through an affected area and are prevented from doing so; Are now the major support for a household because of the death of the head of the household due to the disaster Are unable to work or perform services due to an injury caused as a direct result of a disaster.

FILING A DUA CLAIM Filing a DUA Claim Claims for DUA may be filed online at mybenefits.dew.sc.gov or by calling (toll-free): For more information about the program, call (toll-free)

DEALING WITH YOUR INSURANCE COMPANY Tips for Filing Your Flood Insurance Claim If your community has been flooded, and your property or home has suffered flood damage, please follow these instructions to file your flood insurance claim. Immediately call your agent or insurance company. Have the following information with you when you place your call: (1) the name of your insurance company (2) your policy number (3) a telephone number/ address where you can be reached. When you file your claim ask for an approximate time frame during which an adjustor can be expected to visit your home so you can plan accordingly. Once You Have Reported Your Loss an adjustor will work with you to calculate the value of the damage and prepare a repair estimate

DEALING WITH YOUR INSURANCE COMPANY Please keep your agent advised if your contact information changes. Take photos. Take photos of any water in the house and damaged personal property. Your adjustor will need evidence of the damage and damaged items (i.e.: cut swatches from carpeting, curtains, chairs) to prepare your repair estimate. Make a list of damaged or lost items and include their age and value where possible. If possible, have receipts for those items available for the adjustor. If you have damage estimates prepared by a contractor(s), provide them to the adjustor since they will be considered in the preparation of your repair estimate. SOUTH CAROLINA DEPARTMENT OF INSURANCE SOUTH CAROLINA DEPARTMENT OF INSURANCE Consumer Services:

BEWARE OF SCAMS Scam artists may pose as government officials, aid workers, charitable organizations or insurance company employees. Ask for identification and don’t be afraid to hang up on cold callers. Contact government agencies using information posted on their websites or in other official sources. Don’t sign anything you don’t understand or contracts with blank spaces. Don’t give out credit card of bank information. For more information, contact the South Carolina Department of Consumer Affairs’ ID Theft Unit for more tips on dealing with identify theft and scams at or