Eye contact activity Eye contact activity Face to face instructions Back to back instructions 1 min full eye contact from both conversation 1 min no eye contact from both conversation 1 min full eye contact from both conversation 1 min effective eye contact from both conversation 1

Communication and Employability Skills for IT Unit 1 2 1, 3 and 6 ONLY

Basic Housekeeping 3  Check Lanyards  Complete Register  Health and Safety check  Reminder about use of mobile phones  Reminder about classroom rules  No food or drink, thank you!

4 You should make notes as you go along when theory is delivered in order to complete the task successfully therefore bring a pen and some paper please! Please make notes to the best of your ability.

Today’s Learning Outcomes 5 Understand the principles of effective communication:  Interpersonal skills  Methods  Techniques and cues  Positive language  Negative language  Active Engagement

Negative body language 6

Interpersonal skills??? 7  For communication to happen, two or more people must be involved. One person expresses a message through words (spoken or written), signs, signals, facial and bodily expressions or even silence.  The other person uses his/her senses (mostly sight and hearing) to gather aspects of the message.  Let’s now consider how you might communicate your message to an audience.

Methods 8  Verbal exchanges work for most people but those who cannot speak may sign a message, while someone who is deaf might rely on lip reading.  The recognised signing system also acts as an aid for communication with the deaf.

Techniques and cues 9  To express emotion in verbal communications, some change of tone is needed.  A raised voice can indicate__________________________.  A lowered voice can show _________________________.  In face-to-face discussions, the tone of voice may be accompanied by some ________________.  A ____________on the table conveys more force than __________________as if in prayer or ____________ at the speaker’s side.  _________________across the chest may show indifference.

Techniques and cues 10  To express emotion in verbal communications, some change of tone is needed.  A raised voice can indicate anger or impatience.  A lowered voice can show fear or insecurity.  In face-to-face discussions, the tone of voice may be accompanied by some body language.  A fist being thumped on the table conveys more force than hands that are held together as if in prayer or hanging meekly at the speaker’s side.  Folded arms across the chest may show indifference.

Techniques and cues 11  Someone who is blind, or at the end of a telephone line, doesn’t have the extra dimension that body language offers during face-to-face communication.  This person can still hear pauses though, and will identify any emotion conveyed through intonation.

Positive language 12  Positive language – what are the signs?  The word ‘Yes’ is a positive response to a question.  Your facial expressions – such as a smile – can also convey a positive reaction.  Nodding your head, or leaning towards the speaker, conveys your agreement or willingness to listen to what is being said.

Negative language 13  Negative language – what are the signs?  Cutting in while another person is speaking  Finishing other people’s sentences  If you decide not to react at all  You are unlikely to persuade someone to open up and communicate with you frankly if you use closed body language and an aggressive stance.

Active engagement 14  Communication doesn’t just happen when you are speaking: you can also communicate in several ways while the other person speaks.  By paying attention and reacting to what the other person is saying (for example, with a nod or a frown) you are communicating that you hear what is being said and that you are taking note.

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Communication 16  Create a mind map to cover the content on Page17

At the end of the session revisit aims and objectives to check if the learning took place aims and objectives 17

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