2-1 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 Mastering Team Skills and Interpersonal Communication

2-2 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After studying this chapter, you will be able to List the advantages and disadvantages of working in teams and describe the characteristics of effective teams Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback List the key steps needed to ensure productive team meetings and identify the most common meeting technologies

2-3 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives After studying this chapter, you will be able to Describe the listening process and explain how good listeners overcome barriers at each stage of the process Explain the importance of nonverbal communication and identify six major categories of nonverbal expression Explain the importance of business etiquette and identify three key areas in which good etiquette is essential

2-4 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Communicating Effectively in Teams

2-5 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Advantages and Disadvantages of Teams

2-6 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Characteristics of Effective Teams

2-7 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Collaborating on Communication Efforts

2-8 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Guidelines for Collaborative Writing

2-9 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Technologies for Collaborative Writing

2-10 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Giving – and Responding to – Constructive Feedback

2-11 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Making Your Meetings More Productive

2-12 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Preparing for Meetings

2-13 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Conducting and Contributing to Efficient Meetings

2-14 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Using Meeting Technologies

2-15 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Improving Your Listening Skills

2-16 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Recognizing Various Types of Listening

2-17 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Understanding the Listening Process

2-18 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Overcoming Barriers to Effective Listening

2-19 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Improving Your Nonverbal Communication Skills

2-20 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Developing Your Business Etiquette

2-21 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette in the Workplace

2-22 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette in Social Settings

2-23 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Business Etiquette Online

2-24 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Learning Objectives: Check Your Progress

2-25 Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall