Performance You Demand. Reliability You Trust. Meet Quincy Compressor

Performance You Demand. Reliability You Trust. Quincy Positioning Brand Promise “Quincy Compressor provides uncompromising reliability, performance and value customized for the most demanding applications” “Quincy Compressor provides uncompromising reliability, performance and value customized for the most demanding applications”

Performance You Demand. Reliability You Trust. A Customer-Centric Organization Performance You Demand. Reliability You Trust.

We’re One Tough Company  As an independent brand within the Atlas Copco Group, Quincy Compressor is part of the brand strategy.  We are 550 employees working to provide best- in-class, tough products to end users.  As a “product company,” we build products for Atlas Copco and are integrated in the Industrial Air (AIM), Airtec (AIF), Oil Free (AIF) and Compressor Technique Service (CTS) Divisions.  Our manufacturing operations comprise separate component areas to create, assemble and finish entire units for end users. Our customer service group, which is called a “customer center” coordinates the sale of these units through multiple channels.  Our indirect selling channels include independent distributors, OEMs, retail partners and online retailers. Quincy’s company stores are Direct customer centers. At the end of the day, we’re all one company focused on the end user of Quincy’s reliable equipment. At the end of the day, we’re all one company focused on the end user of Quincy’s reliable equipment.

Performance You Demand. Reliability You Trust. Customer Centricity Measured by Net Promoter Score

Performance You Demand. Reliability You Trust. Why Focus on What End Users Think? Research reveals that when customers know and understand the Quincy brand….they buy it. Research reveals that when customers know and understand the Quincy brand….they buy it. Quincy Promoters recommend us to their friends!

Performance You Demand. Reliability You Trust. Measuring Loyalty Asking the Ultimate Question  What is the Ultimate Question:  How likely is it that you would recommend company X to a friend or a colleague? Objective: Increase promoters and reduce detractors! Industrial Goods & Services Aggreko Alcoa De La Rue Franklin Covey GE Honeywell Polaris Industries Retail & Transportation Apple Chick-fil-a Enterprise Rent-a-car Hertz Home Depot Southwest Airlines JetBlue

Performance You Demand. Reliability You Trust. What’s NPS? Customers are ranked into 3 categories based on their responses…  Promoters - Loyal enthusiasts who keep buying from a company and urge their friends to do the same. (Scores of 9-10)  Passives - Satisfied but unenthusiastic customers who can be easily wooed by the competition. (Scores of 7-8)  Detractors - Unhappy customers trapped in a bad relationship. Detractors add to the cost of doing business financially and mentally. Detractors are also an opportunity. (Scores of 0-6)

Performance You Demand. Reliability You Trust. Measuring Loyalty How do we calculate the Net Promoter Score? % Promoters (9-10) – % Detractors (0-6)  = Net Promoter Score % What is Quincy Compressor’s Net Promoter Score? What is Quincy Compressor’s Net Promoter Score?

Performance You Demand. Reliability You Trust.  Net Promoter Scorecard: Startup Survey Overall End User NPS Results  Net Promoter Scorecard: Six-month Follow-up Survey

Performance You Demand. Reliability You Trust. For Comparison  Best in Class Net Promoter Scores  The scores, compiled by Satmetrix, based on polling 19,500 U.S. consumers about which brands they would recommend to a friend.  In 2006, Aggreko, a, a generator rental firm based in the UK, rated an NPS of 50. It increased in 2007 to 54 and then again in 2008 to 58. To put this in perspective, the average NPS in the USA recorded by Fred Reichheld in his book; “The Ultimate Question”, was just 10. Source: Satmetrix 2010 Net Promoter Benchmark Study of US Consumers Average 2013 End User NPS rating = 51% Satmetrix Systems Inc. All rights reserved.

Performance You Demand. Reliability You Trust. Collect, Communicate and Improve Loyalty  Quincy collects surveys monthly  Comments are distributed internally to share the promoters’ and detractors’ feelings  A detractors’ report is presented at the monthly Product Quality Meeting with management to identify significant issues and recommend changes when necessary  What is the most profitable way?  Measure and repeat what works  Immediately change what doesn’t SHARE TESTIMONIAL VIDEOS

Performance You Demand. Reliability You Trust.  YOU are our most important brand ambassadors  Key brand differentiators must be leveraged in every marketplace  We must be mindful of the many different ways our brand touches customers/prospects  Familiarization with the Quincy Brand platform is key Everyone is a Brand Ambassador!

Performance You Demand. Reliability You Trust. Strong Brand Efficient Supports The Quincy Value Offer Superior Value Wide Range Quincy Compressor provides uncompromising reliability and performance, customized for the most demanding applications. Quincy Compressor provides uncompromising reliability and performance, customized for the most demanding applications.

Performance You Demand. Reliability You Trust. Premium Brand

Performance You Demand. Reliability You Trust. Thank You. Providing uncompromising reliability and performance, customized for the most demanding applications.