WEEK #4 KARL F. GUMPPER, RPH, BCPS, CPHIMS, FASHP Week 4: Human Resource Considerations in Leading Information Systems

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Team Structure

Role of the Pharmacist in Informatics Participation  Pharmacy informaticists are uniquely qualified to serve as liaisons between the pharmacy department and others involved in systems development, including vendors and other departments. Leadership  Pharmacists are responsible for patient safety throughout the medication- use process and need to take a leadership role in medical informatics at all levels of health care to ensure that health information technology supports safe medication use. Education  The education of leadership and staff must also include the inherent risks and negative aspects of implementing medication-use technologies. Research  Pharmacy informaticists are responsible for performing research involving the core issues of medical informatics. ASHP Statement on the Pharmacist’s Role in Informatics Am J Health Syst Pharm January 15, :

Roles and Responsibilities of a Pharmacy Technician Automation and Technology Systems Management Management of Projects End-user Training and Education Policy and Governance Customer Service Charge Integrity Reporting ASHP Statement on the Pharmacy Technician’s Role in Pharmacy Informatics. Am J Health-Syst Pharm. 2014; 71:

How Pharmacists can be valuable to IT Knowledge and understanding of pharmacy practice Knowledge and understanding of automation Project management skills Change-management skills Analytical skills Communications skills Understanding of basic software and database design Ability to follow program logic Familiarity with basic data management tools Familiarity with the automation devices currently available Familiarity with informatics standards and initiatives Risk analysis skills Acquisition/request for proposal (RFP) skills Tribble DA, Poikonen J, Blair J, and Briley DC. Whither pharmacy informatics. Am J Health-Syst Pharm Vol 66 May 1, 2009

IT People vs. Pharmacy People  IT  Certifications are often required – often by vendors  Continued education is a must  Things change rapidly  Precision is important  Pharmacy  Certifications are preferred  Continued education is a must  Things change rapidly  Precision is important

IT Day to Day vs. Pharmacy Day to Day  IT  80% - Projects & deadlines  Planned, multiple teams and integration points needed  20% - Issues, updates, and errors  Can become 100% of your day quickly  Pharmacy  80% - Patient care needs  Unplanned  Volume driven by the patient populations served and hospital activity  20% - Projects & deadlines  Teamwork, pharmacy focused or multidisciplinary

IT Budget vs. the Pharmacy Budget  IT  40% - Software  60% - People  Minimal revenue  Pharmacy  80% - Medications  20% - People  Revenue-generating

IT Priorities vs. Pharmacy Priorities  IT  Budget and keeping up with the technology  Responding to service requests without overburdening staff  Ensuring the integration happens, no downgrades  Talent and skills of staff members to meet the needs of the organization  Pharmacy  Budget and keeping up with patient care volumes  Responding to patient care needs without overburdening staff  Meeting regulatory and other requirements

Challenges of IT Leadership  Multiple priorities and plans  Example: a health-system with multiple Directors of pharmacy  Resource & timeline management  Knowing what’s going to impact what  Example: flu season, July staff turnover  Ensuring integration  Talent management  Diversity of the staff  Long-range planning

How many FTEs do you need? ASHP national survey on informatics: Assessment of the adoption and use of pharmacy informatics in U.S. hospitals—2007. Pedersen CA and Gumpper KF. Am J Health-Syst Pharm. 2008; 65:

Where do Informatics Personnel Report? Health informatics pharmacists scope of practice survey: Executive SummaryHealth informatics pharmacists scope of practice survey: Executive Summary. ASHP website. Accessed 3/1/14

PM versus Pharmacy Operations Manager

Phases of a Project (IPECC)

Project Stakeholders