1Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © Info-Tech Research Group Inc. Vendor Landscape: Innovation Management Solutions Traditional collaboration tools are not enough to ensure innovative ideas are created and matured. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© Info-Tech Research Group

2Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Innovation Management tools enable organizations to tap into the ideas of employees and customers to remain competitive. Introduction Enterprises seeking a solution for Innovation Management. Their Innovation Management use case may include: Providing a centralized interface for employees to create and collaborate on ideas to improve business processes or products. Extend crowdsourcing for idea generation to external stakeholders such as customers. Manage ideas and prioritize the best ones for execution. This Research Is Designed For:This Research Will Help You: Understand what’s new in the Innovation Management market. Evaluate Innovation Management vendors and products for your enterprise needs. Determine which products are most appropriate for particular use cases and scenarios.

3Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Executive Summary Info-Tech evaluated ten competitors in the Innovation Management market, including the following notable performers: Champions: Qmarkets: Strong features and a workshop module to facilitate idea generation and collaboration for mid to large organizations. Imaginatik: A market veteran with a robust advanced feature set and innovation consulting services. HYPE: A long time player in the innovation market with robust advanced features and innovation consulting services to help institutionalize innovation. Value Award: Qmarkets: Robust feature lists and sales and support reach are available at a competitive price. Trend Setter Award: Qmarkets: Focus on solving problems through innovation sets this product apart from others. The solution offers online innovation workshops for team members to actively collaborate over an issue. 1.Innovation requires more than software. Don’t expect purchasing an Innovation Management tool to solve your innovation problems. They must be augmented with the right culture, people, and processes to ensure that the best ideas are created and have the resources to get implemented. 2.Focus on an ideal Ideation Value Chain. There is a range of feature depth within all the tools; however, each tool will have strengths along the particular steps of the ideation value chain, from framing and investigating the problem, to filtering and prioritizing ideas. (See appendix for a description of the full ideation value chain before looking at each vendor specifically.)See appendix 3.Breakdown hierarchical barriers. Innovation management platforms are specialized collaboration tools that focus on generating ideas. These are made visible to all community members, thereby breaking down hierarchical barriers. Info-Tech Insight

4Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Market Overview A frustration for most organizations is that senior management is not aware of all the good ideas their employees or customers may have to improve business processes, products, or services. A demand for companies to have a centralized repository of ideas from internal or external stakeholder spawned the Innovation Management marketplace. Issues can now be “crowdsourced” to different stakeholders. Ideas can be created, collaborated over, matured and, depending on the software, filtered and prioritized for execution. Many large multinational companies have already deployed large scale Open Innovation portals that enable customer input into product ideas and innovation. Crowdsourcing is going to disrupt the way companies do R&D. Companies of all sizes will want to engage and involve their staff, customers, and external stakeholders in their product or service innovation process. As using social media becomes second nature to employees, expect to see increased social integration in Innovation Management platforms. As Social Collaboration grows, as will its integration into Innovation Management tools. Gamification features such as rewarding involvement and identifying the “best players” are becoming more prominent as they incent engagement from the community. Expect more Innovation Management platforms to integrate more creative Gamification features as the market matures. How it got here Where it’s going As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating. Basic collaboration features have become a Table Stakes capability and should no longer be used to differentiate solutions. Instead focus on idea maturing, prioritizing, and reporting to get the best fit for your requirements.

5Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Innovation Management Vendor selection / knock-out criteria: market share, mind share, and platform coverage BrainBank. An early player in this market with strong idea collaboration and reporting features. Brightidea. An innovation veteran with powerful collaboration and workflow engines. HYPE. Idea collaboration, graduation, analytics, and associated workflows are augmented with a strong consulting arm. IdeaScale. Provides Innovation platforms and idea collaboration with Gamification features built in. Imaginatik. An early player in this market with a very robust innovation suite and associated consulting services. Inova Software. Offers deep functionality for Open Innovation and leveraging new technologies for your company. Qmarkets. Strong idea collaboration, workflow, and reporting engines to help drive ideas forward. Spigit. Gamification and unique maturing features to help create, nurture, and track ideas. Teepin. A light-weight tool focusing on idea collaboration, workflow, and reporting capabilities. Tieto. Innovation tool Eureka! has basic idea generation, Gamification, and prioritization capabilities. Included in this Vendor Landscape: Some basic features of Innovation Management have been implemented by the more well-known collaboration tools from IBM, Salesforce.com, and SAP, however this Vendor Landscape focuses only on those solutions that have more advanced and dedicated functionality for Innovation Management. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among mid and large-sized enterprises.

6Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Criteria Weighting: Innovation Management criteria & weighting factors Vendor is committed to the space and has a future product and portfolio roadmap. Strategy Vendor offers global coverage and is able to sell and provide post-sales support. Reach Vendor is profitable, knowledgeable, and will be around for the long-term. Viability Vendor channel strategy is appropriate and the channels themselves are strong. Channel The three year TCO of the solution is economical. Affordability The delivery method of the solution aligns with what is expected within the space. Architecture The solution’s dashboard and reporting tools are intuitive and easy to use. Usability The solution provides basic and advanced feature/functionality. Features Usability Architecture Affordability Product Vendor Viability Strategy Channel Reach Product Evaluation Criteria Vendor Evaluation Criteria

7Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed If Table Stakes are all you need from your Innovation Management solution, the only true differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your needs. The products assessed in this Vendor Landscape TM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products’ capabilities in excess of the criteria listed here. The Table StakesWhat Does This Mean? Public and/or private communities to view and collaborate over ideas. Crowdsourcing/ Open innovation Users can vote or like ideas up and down. This is typically used to prioritize the best ideas. Voting or scoring ideas Community members can comment and discuss posted ideas. Idea Commenting A centralized area for all ideas to be uploaded and viewed by the community. Idea Repositories What it is: Feature Customizable activity streams, tagging, profiles, and other social media features. Social Features

8Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Advanced Features are the capabilities that allow for granular market differentiation Info-Tech scored each vendor’s features offering as a summation of their individual scores across the listed advanced features. Vendors were given 1 point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points. Incentive structures and games are in place to maximize user engagement, such as badges, virtual currency, and leaderboards. Gamification Identify top innovation influencers based on pre- defined expertise as well as activity within the innovation community sites. Influencer Identification Ideas are matured and prioritized based on votes, manager or expert input, alignment with strategic goals, and other maturing mechanisms. Idea Prioritization Communities can collaborate over ideas within structured idea repositories. All ideas are searchable and common ones are identified. Idea Collaboration Assigning idea owners or project teams to nurture and/or execute ideas with corresponding templates that compliment the workflows. Workflow Management Summary of KPIs and idea pipeline tracking with built-in analytics and interactive dashboards. Reporting Dashboards What we looked for: Feature Advanced FeaturesScoring Methodology For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix.Information Presentation – Feature Ranks (Stop Lights)

9Info-Tech Research Group Vendor Landscape: Innovation Management Solutions The Info-Tech Innovation Management Vendor Shortlist Tool is designed to generate a customized shortlist of vendors based on your key priorities.Innovation Management Vendor Shortlist Tool Identify leading candidates with the Innovation Management Vendor Shortlist Tool Overall Vendor vs. Product Weightings Individual product criteria weightings: Features Usability Affordability Architecture Individual vendor criteria weightings: Viability Strategy Reach Channel This tool offers the ability to modify:

10Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Appendix 1.Info-Tech’s Ideation Value Chain 2.Vendor Landscape Methodology: Overview 3.Vendor Landscape Methodology: Product Selection & Information Gathering 4.Vendor Landscape Methodology: Scoring 5.Vendor Landscape Methodology: Information Presentation 6.Vendor Landscape Methodology: Fact Check & Publication 7.Product Pricing Scenario

11Info-Tech Research Group Vendor Landscape: Innovation Management Solutions Innovation Management solutions specialize in different areas along this value chain by providing collaboration platforms and/or workflows. Understand the ideal Ideation Value Chain that ensures effective idea generation, screening, and prioritization Follow this color scheme to see which products compliment the above Value Chain. Solution provides strong features for step Solution provides adequate features for step Solution does not provide adequate features for step Fostering creativity within the organization. Generating a high volume of broad ranging innovative ideas. Developing, testing, and validating ideas through concept prototyping. Screening, uncovering, and selecting high potential concepts. Developing business cases for high potential concepts. Selecting high potential concepts for execution. Being exposed to new and emerging trends in areas of interest. Ideation is about: For more information on implementing a wholesome Innovation Value Chain, see Info-Tech’s Institutionalize Innovation through IT.Institutionalize Innovation through IT

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