Alignment of Business Processes and User Interfaces in the Context of Large Organizations Kênia Sousa, Hildeberto Mendonça, Jean Vanderdonckt Université catholique de Louvain (UCL) Louvain School of Management (LSM) Belgian Laboratory of Computer-Human Interaction (BCHI)

Do process performers know how their business runs? Usability of software in BP execution is as important as handling industrial machinery to the quality of the product. A study has shown that alignment with UI contributed to 100 to 200% user productivity gains (Henry, 2007). Why?

About Usi4Biz

Methodology 4

Forward Approach 5

Backward Approach 6

Scenario 1 deleting repeated UIs –Impact: Higher productivity of users when processing orders for 88 users Scenario 2 write info on paper –Impact: avoids losses from input of wrong data ROI of Scenarios

Business Process Models A process notation is transformed into BPMN unifying the business representation. 8

BP and Task Model The hierarchy from processes and sub- processes inspires the task model.. 9

User Interface Model Grouped and related tasks define the user interface model.

Final User Interface If UIs already exist then the user interface model is extracted from them. Screen Screen Elements Screen Fragments

Impact Analysis Perform impact analysis when changes are made on business processes, tasks and UIs. 12

Dissemination Journal –International Journal of Universal Computer Science, Special issue on Human-Computer Interaction, Nov Research Conferences –7th International Conference on Computer-Aided Design of User Interfaces - CADUI’08. –3rd IEEE/IFIP International Workshop on Business-Driven IT Management - BDIM –23rd Annual ACM Symposium on Applied Computing - SAC’2008. –ACM SIGCHI Symposium on Engineering Interactive Computing Systems EICS’2009 –8th Task Model and Diagrams for User Interface Design – TAMODIA’09 Industrial Conferences –SIGCHI Belgium Fall Conference – SIGCHI.BE’2009 –The Java Community Conference - Devoxx’09.

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