Tucson Safety Conference Deputy Chief Elby Bushong

Complacency Why do we become complacent Why do we become complacent Studies and results Studies and results What can we do as an organization What can we do as an organization

What is Complacency? A feeling of being satisfied with how things are and not wanting to try to make them better : a complacent feeling or condition A feeling of being satisfied with how things are and not wanting to try to make them better : a complacent feeling or condition Self-satisfaction especially when accompanied by unawareness of actual dangers or deficiencies Self-satisfaction especially when accompanied by unawareness of actual dangers or deficiencies An instance of usually unaware or uninformed self-satisfaction An instance of usually unaware or uninformed self-satisfactionunaware

WHY? A wide variety of people were asked have you ever done something that you knew in advance was unsafe? A wide variety of people were asked have you ever done something that you knew in advance was unsafe?

Responses In a hurry (schedule/time) In a hurry (schedule/time) Weary of looking for the right tool or equipment (apathy) Weary of looking for the right tool or equipment (apathy) Had done it before with out issues (routine/happens to others) Had done it before with out issues (routine/happens to others) Showing off (pride) Showing off (pride) Short cuts were easier Short cuts were easier

Really applies to Fire Service Tired Tired Nervous Nervous Distracted Distracted Stubborn Stubborn Miscommunication Miscommunication Lack of clear instruction Lack of clear instruction Failure to except what one observes Failure to except what one observes

P.F.D Developed a long range plan (Written) Developed a long range plan (Written) Repetition of Training Repetition of Training Recognition of trends Recognition of trends Adaptable Adaptable

3 Year Training Plan Long range plan to have vision for future Long range plan to have vision for future Room for changes as need arises Room for changes as need arises Allows for department wide vision Allows for department wide vision Planned redundancies (Seatbelts) Planned redundancies (Seatbelts) Plan must include all sections of your organization Plan must include all sections of your organization

Fire/EMS Crew awareness Crew awareness Working together Working together Always be looking for changes Always be looking for changes Scene safety Scene safety

National Resources Studies Studies What can be learned What can be learned How do we change (START, Involve all members and write it down) How do we change (START, Involve all members and write it down)

Good Resources FAA FAA Foundation for Firefighter Health and Safety Foundation for Firefighter Health and Safety IAFC and the U.S. Fire Administration assisted in developing. IAFC and the U.S. Fire Administration assisted in developing. Crew Resource Management Crew Resource Management

4 AREAS Communication Communication Situational Awareness Situational Awareness Decision Making Decision Making Crew Performance Crew Performance

Communication Assignment and Confirmation Assignment and Confirmation Plain language Plain language Calm to the point Calm to the point

Situational Awareness Attentive Attentive Crew Awareness Crew Awareness Dynamic situations Dynamic situations Stresses on scene Stresses on scene

Decision Process Have an organizational RMP Have an organizational RMP Factors and recognition Factors and recognition Processing factors Processing factors Managing the priorities Managing the priorities Making informed decisions Making informed decisions

Crew Performance Training together Training together Working together Working together Know your place on the crew Know your place on the crew Sharing critical information Sharing critical information Expected crew performance Expected crew performance

Managing Your Crew Management is ever evolving process Management is ever evolving process How do we manage ( Now vs. Then ) How do we manage ( Now vs. Then ) Crew participation Crew participation Training for success Training for success Organizational Process Organizational Process

Organization Goals Meetings for success Meetings for success Members being involved Members being involved Credibility Credibility SOP’s SOP’s Training to your SOP’s Training to your SOP’s

Feedback Allow for your organization to have input Allow for your organization to have input What are your questions or comments What are your questions or comments

THANK YOU