ANALYSIS PLAN: Performance Improvement Project February 16, 2009 Presented by: Performance Solutions “Magic Sticks mission is to create a Wonderful Customer Experience” 1

Agenda Discussion and clarification of…  Business problem  Data collection strategies and timeline  Required resources  Critical success factors 2

Business Problem 3  Cost of goods sold has outpaced revenue growth  New growth store sales are  10-15% less than established stores based on 18 month measures  New store profit margins are diminishing

Strategy o Gather data to perform an analysis comparing new growth store and legacy store performance o Gather formal and informal data on a variety of stores to provide a systemic view of Magic Sticks 4 Organization Process People

7  Comply with request for data, to be provided in a timely manner  Organizational Sponsor arrange interviews or contact by dates listed  Interviewees provide requested documentation, deemed available, within 24 hours of request  Adherence to Gantt chart timeframes  Support from participating employees, management and staff Critical Success Factors

Timeline Key Dates Analysis Plan delivered February 13 Begin data collection & analysis February 14 End data collection & analysis February 27 Final Report delivered March 6 “Magic Sticks mission is to create a Wonderful Customer Experience”

9 Project Timeline

Thank you for choosing Performance Solutions as your collaboration partner. February 16, “Helping you do what you do best in a more profitable and productive manner”