FY 13 BENEFITS REALIZATION AND PROJECT REVIEW March 12, 2013

Agenda  Benefits / Project Review Approach  Overview of Projects Reviewed  Lessons Learned  Next Steps

Project Review Approach  Greenlight Prep 1. Project Charter 2. CBA Review  Project Review 1. Assess scope, budget, benefits 2. Course correct if needed  Post Implementation 1. Review scope, schedule, budget 2. Identify project benefits tracking framework 3. Identify new benefits 4. Set timeline for follow up

Scoring Criteria  Green - Within 80% to 100% of scope, benefit, schedule and budget.  Yellow – Within 40% to 79% of scope, benefit, schedule and budget..  Red - Less than 40% of (scope, benefit, schedule and budget.

B2B  Project and Ongoing costs were higher than anticipated due to go-live delay and ongoing support needs

SPIRIT Migration  35% increase in project costs due to schedule push and additional training costs  Ongoing costs were higher than expected as the existing SPIRITworld team was not able to support additional users as originally assumed  The ongoing costs were reduced in FY14 $4.2M Disputed ticket violations $1.75M Reduction in duplicate enhancement work $1.1M FTE savings $.7M TCS savings  TCS SPIRIT Airline support was forecasted as a benefit but was not in scope to be eliminated  3-D Glasses scope was not implemented Costs Benefits

Exhibitor Relations  Ongoing costs were under forecasted in the original CBA  20% increase in project costs due to schedule delay  Poor initial adoption of the system led to delayed benefits realization  Customer has committed to increased usage of system and benefits realization  Forecasted benefits include Revenue Enhancement from improved title promotion and Op Efficiencies from eliminating manual processes Costs Benefits (in 000’s)

Repeatable Audit           Costs Benefits (in 000’s)

Lesson Learned  Accurate time tracking to projects ( internal and external labor) is essential to the benefits realization process.  Maintaining the proper resource plan impacts the benefits realization process.  Benefit realization can prompt customers to analyze benefits and user adoption of the systems or processes.  Our customers really like the benefits realization program and see it as valuable.  In order to properly track benefits time frames need to be established for ongoing tracking ( over multiple years).  The estimation of ongoing support is often higher than originally forecasted at Greenlight.

Upcoming Projects  Archibus  Revenue Pipeline Management  One Net Post Production  Landmark  Treasury Cash Management  B2C Web Hosting  SPHE Inventory Reduction Initiative  Bid to Bill

Next Steps  Top Ten List