Fiona Beatrice O’Donnell Director of Legal Services University of Dundee Underpinning a change in culture and sustaining a mediation service The Value of Resolving Disputes

“ Service Checks” “Service checks” on what we are trying to achieve  the strategy for a collaborative vision & practice  action plans for a range of options to de escalate not formalise  not “either or” but “both and”

Key elements in sustaining a resolution focus  recognised points of impact for mediation  working at an environment where it is “normal” to consider mediation: 5 critical factors  identity and continuity of the mediation team and its values  keeping dispute resolution in the news

building blocks of edr skills and mediation  the concept of self use of edr for staff and students  making realistic progress on costs and time  sharing and learning and the value of the impartial outsider

assessment of critical factors  reflecting the Institution’s own aims for the future  realising the investment and taking account of feedback  nurturing the mediation values and being bold!