QUALITY COUNCIL The quality council includes CEO and Senior managers of the functional areas - research, manufacturing, finance, sales,marketing etc. and.

Slides:



Advertisements
Similar presentations
Total Quality Management Continuous Improvement
Advertisements

Chapter 7 Management and Leadership
Engr Mian Khurram Mateen
Management and Leadership
The Department of Communications and Engagement Jimmy Lee Peterkin, Jr., MBA District Business and Community Partnership Coordinator
The Nature of Strategic Management
Leadership and Strategic Planning
Leadership in the Baldrige Criteria
Weaving Marketing into the Fabric of the Firm
Leadership and Strategic Planning
22 Managing a Holistic Marketing Organization for the Long Run
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson Learning TM 1 Chapter 14 Building and Sustaining Total Quality Organizations.
Leadership and Strategic Planning
Information Systems.
TSM: Safety Management in a Quality Management Setting
Strategic Management: Planning and Execution for Competitive Advantage
The ISO 9000 family of standards
Roles and Responsibilities of School Principals
Welcome to the Nuts and Bolts of Microfinance. Objectives Course Objectives - Participant will be able to: Identify risks that senior and branch management.
Chapter 1 Marketing Strategy Chapter 1 Strategic Market Planning.
Copyright John Wiley & Sons 2007 Presentation prepared by Robin Roberts, Griffith University and Mike Spark, Swinburne University of Technology.
Chapter 13 Planning & Organizing
Section 35.2 The Marketing Plan
7 Management and Leadership 7-1 Management Functions and Styles
HOD and HOU Orientation. 1.MEDIU’s Vision, Mission, Values & Objectives 2.MEDIU’s Organisational Chart 3.Divisional, Departmental, and Unit Functions.
Total Quality Management
Management and Leadership
[Organization Name] [Date] In consultation with:.
Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE1 CHAPTER Business in the U.S. Economy Forms of Business Ownership 5-3.
Abraham Maslow’ Hierarchy of Needs
Leadership Deming’s Philosophy-14 points. Deming –14 points in a seminar for 21 Presidents of Japan Co in 1950 Create and Publish the Aims and Purposes.
1.1.2 Leadership Communication Supplier Excellence Alliance April 8, 2013 Presented by John Cristman Director, Corporate Quality Integrity Aerospace Group.
Management & Leadership
ALCS Governance Concept of Operation
TQM: Customer Focused Quality
Quality Control Chapter 2- Total Quality Management and Principles
Management Development. Definition: “An organization’s conscious effort to provide its managers (and potential managers) with opportunities to learn,
Campus Quality Survey 1998, 1999, & 2001 Comparison Office of Institutional Research & Planning July 5, 2001.
New Game Solutions Team 5 Leadership – Lester Frederick September 2010.
CONTROLLING.
©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Planning and Organizing The Planning Function Using Planning Tools.
Chapter 20 Corporate Entrepreneurship. Learning Outcomes On completion of this chapter you will be able to: Define the term Corporate Entrepreneurship.
Total Quality Management Dr. Mohamed Riyazh Khan Dept of Management Studies.
Implementing Strategy Chapter 7. Objectives Upon completion of this chapter, you should be able to:  Translate strategic thought to organisational action.
Management & Leadership
APPLIED MARKETING STRATEGIES Lecture 31 MGT 681. Review of Applied Strategy and Controls Part 5.
OB INTEGRATIVE TEAM PROJECT WHAT MAKES A COMPANY SUCCESSFUL?WHAT MAKES A COMPANY SUCCESSFUL?
QUALITY MANAGEMENT IN HUMAN RESOURCE. Quote, “… "Outstanding leaders go out of the way to boost the self-esteem of their personnel. If people believe in.
Chapter 7 MANAGEMENT AND LEADERSHIP.  Who is a Manager?  In charge of success or failure of a business  Management– process of accomplishing the goals.
Chapter 4:Strategic Quality Planning. Define the term strategy? The science and art of using all the forces of a nation to execute approved plans.
Vision, values, culture, mission, aims, objectives, strategy and tactics.
Planning and Organizing Chapter 4. The Planning Function Business Plan – a written description of the nature of the business, its goals, and objectives,
Team Leaders Lesson 4 Team leaders are selected by management to act as a guide and encourager for the team, provide direction and develop an environment.
 Employee involvement in the organization helps in improving quality and productivity.  Employee involvement motivates people to contribute towards.
Section 14.1 Teamwork Back to Table of Contents. Chapter 14 Teamwork and LeadershipSucceeding in the World of Work Teamwork 14.1 WHAT YOU’LL LEARN How.
Strategies for Implementing CSR
Information Systems.
FINANCIAL RESULTS BASED CONTROLS, BUDGETING AND ROLLING FORECASTING
Barriers to TQM Lack of Management Commitment Misunderstanding about TQM Concept Improper planning Lack of employees commitment.
SAMPLE Develop a Comprehensive Competency Framework
Clinical Engineering Lecture (3).
UNIT-II TQM PRINCIPLES
LEADERSHIP CONCEPTS Copyright 2006 John Wiley & Sons, Inc.3-2.
22 Managing a Holistic Marketing Organization for the Long Run
GE 6757 TOTAL QUALITY MANAGEMENT
Management Information Systems
22 Managing a Holistic Marketing Organization for the Long Run
Teams What is a team? Maintaining Focus
Building and Sustaining Total Quality Organizations
TOTAL QUALITY MANAGEMENT
Presentation transcript:

QUALITY COUNCIL The quality council includes CEO and Senior managers of the functional areas - research, manufacturing, finance, sales,marketing etc. and one coordinator and a union representative.

Coordinator: Coordinator’s position should be a bright young person with executive potential. That person will report to the CEO. Responsibilities: 1. Build two-way trust, propose team needs to the council, share council expectations with the team, and brief the council on team progress. 2. Ensure that the teams are empowered and know their responsibilities

Activities:  To assist the team leaders,  share lessons learned among teams,  have regular leader’s meetings In smaller organization where managers may be responsible for more than one functional area, the number of members will be smaller

Duties of the quality council are to Develop with input from all personnel, the core values, vision statement, mission statement, and quality policy statement. Develop the strategic long-term plan with goals and the annual quality improvement with objectives. Create the total education and training plan.

Determine and continually monitor the cost of poor quality. Determine the performance measure for the organization, and monitor them.

Continually determine those projects that improve the processes, particularly those that affect external and internal customer satisfaction. Establish multifunctional project and departmental or work group teams and monitor their progress.

Establish or revise the recognition and reward system to account for the new way of doing business.

Once the TQM program is well established, a typical meeting agenda might have the following items; Progress report on teams. Customer satisfaction report Progress on meeting teams Recognition dinner Benchmarking report

Quality Statements  VISION STATEMENTS - what an organization aspires to be tomorrow -Successful visions are timeless, inspirational and become deeply shared within an organization -criteria for decision making Eg:-FLORIDA POWER & LIGHT Co The Preferred Provider of Safe, Reliable,and cost – effective products and services that satisfy the electric related needs of all customers

MISSION STATEMENTS - who we are, who are the customers, what we do, and how we do it - A Clear Statements of purpose For Employees, Customers and Suppliers -one paragraph or less in length, is easy to understand, and described the function of the organization

CANDIAN NATIONAL RAILWAYS Eg:- To Meet Customers’ transportation and distribution needs by being the best at moving their goods on time, safely and damage Free.

Quality Policy Statements It is a Guide For Everyone in the organization as to how they should provide products and services to the customers. written by the CEO with feedback from the work face and be approved by the quality council. Eg:-JOHNSON & JOHNSON To Make the Product Right First Time and Every Time

Common characteristics are: Quality is first among equals Meet the needs of the internal and external customers. Equal or exceed the competition Continually improve the quality. Include business and production practices Utilize the entire work force.

“Xerox is a quality company quality is the basic business principle for Xerox. Quality means providing our external and internal customers with innovative products and services that fully satisfy their requirements. Quality is the job of every employee.” -XEROX CORPORATION