1. H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA..

2. H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA....

3. TMCS headquartered in Hyderabad (India), was established with the following vision in mind “Satisfaction of client is top priority” This vision has become the Prime objective of the company, with every associate of the company working towards the single goal of providing better services, efficient solutions and flawless support to their respective customers.

5. We believe in building team, which can understand the client’s requirement and offer the best solutions with their expertise and professional richness and quality of the solution, which ultimately prove ourselves in place in high in this industry

7. Our approach is quality centric for all activities, with procedures and processes documented. At T M C S we intend to maintain and enhance leading position through commitment to a Quality Management Systems that reflect the requirements of international standards and quality certifications. We at T M C S provide services that conform to customers’ requirements, at a satisfactory overall cost, having regard to functionality, reliability, durability, usability, appearance and safety. We have developed a repeatable, effective processes based upon international standards that ensure the high quality of service and successful delivery to our T M C S clients. All processes are well documented, institutionalized and evaluated, ensuring us becoming more effective and efficient with each project we work on.

8. Quality Control  Quality Parameters Campaign Specific.  Quality Control roles and responsibilities.  QC parameters and associated reports.  BPMS and CRM Systems.  Operations framework application.  SLA compliance with CTQ measures.  Balanced feedback.  Quality principles.  Calibration of scores vs. performance.

9. Verification/Complaints Procedure In our center we recognize that in order to develop integrated audit and verification strategies, a systemic and collaborative approach is needed. Implementing effective auditing and verification programs and processes involves leveraging resources from not only call center resources but also compliance, legal, credit (finance), IT. We identify all applicable state and federal regulations that apply and fully understand the implications of implementing and managing around regulations. Our Managers and Supervisors actively monitor Reps to ensure regulatory requirements.

10. Systems Specification Workstations - 120 Mother Board :Asus Gigabite Processor :2500 + Sempron Ram:1 GB DDR Ram Hard disk:256 GB Operating System:Windows XP Servers - 2 Mother Board:Asus Processor:3000 + Sempron Ram:2 GB DDR Ram Hard disk:250 GB Sata Hard disk Operating System :Windows 2003 Server Associate Equipment Desktops: P-IV, Win XPP Systems Specification Workstations - 120 Mother Board :Asus Gigabite Processor :2500 + Sempron Ram:1 GB DDR Ram Hard disk:256 GB Operating System:Windows XP Servers - 2 Mother Board:Asus Processor:3000 + Sempron Ram:2 GB DDR Ram Hard disk:250 GB Sata Hard disk Operating System :Windows 2003 Server Associate Equipment Desktops: P-IV, Win XPP

11. Infrastructure Details THE MIRROR CONSULTANCY SERVICES Equipment Internet Connection: 1. 2 Mbps Leased line VSNL 2. 10 Mbps broadband connection. Level 1 - Power Main Backup 8 KVA 4 Hours Backup. Infrastructure Details THE MIRROR CONSULTANCY SERVICES Equipment Internet Connection: 1. 2 Mbps Leased line VSNL 2. 10 Mbps broadband connection. Level 1 - Power Main Backup 8 KVA 4 Hours Backup.

12. Contact Person Mr. K.NAVEEN KUMAR. (BDM) THE MIRROR CONSULTANCY SERVICES H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA. Mobile :+919030029783(BDM) +919642366336(CEO) E-mail: naveen.bdm@themirrorconsultancy.com Contact Person Mr. K.NAVEEN KUMAR. (BDM) THE MIRROR CONSULTANCY SERVICES H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA. Mobile :+919030029783(BDM) +919642366336(CEO) E-mail: naveen.bdm@themirrorconsultancy.com