1. Chapter 6 A nalyze the Existing Infrastructure

2. 141-533 KMS2 Technology roles in KM 1.Facilitate communication. 2.It provides the infrastructure for storing explicit knowledge. 3. It assists mapping tacit and explicit knowledge to establish and maintain interdependency among them.

3. Chapter 6 141-533 KMS3 Roles of IT

4. Chapter 6 141-533 KMS4 Analyze the Existing Infrastructure From the machine to the mind. Collaborative synergy. Real knowledge not intelligence. Conversation is a medium for thought. Sources and originators, not just information. Decision support. (accuracy)

5. Chapter 6 141-533 KMS5 Flexibility and scalability. Pragmatism, not perfection. The user is King. Ease of use....Begin with what you have.... Analyze the Existing Infrastructure

6. Chapter 6 141-533 KMS6 The internet ’ s global reach A cost effective global network backbone. Ubiquity. (connecting five offices in five countries) Distribute connectivity of resources and databases. (using virtual private network VPN, secure, cost effective, and unrestricted communication across regional and national boundaries) Robust global path. (leased line is not robust) Open and global competitive intelligence. Analyze the Existing Infrastructure

7. Chapter 6 141-533 KMS7 Platform Independent Windows PCs Unix workstations Linux machines Apple Macintosh systems Palm OS devices HTML (Hypertext Markup Language) HTTP ( Hypertext Transfer Protocol) Analyze the Existing Infrastructure

8. Chapter 6 141-533 KMS8 Key Component of KM Platform page 158 Electronic yellow pagesWhiteboard Electronic

9. Chapter 6 141-533 KMS9 Virtual Shared Spaces Virtual meeting –Web conferencing –Share application, presentation in real-time Document Collaboration –Web-based –Real-time –distributed collaboration –everyone can view the information shared by the application, and any participant can take control of the shared application to edit or paste information in real time. Informal communication –natural voice

10. Chapter 6 141-533 KMS10 SECI Model

11. Chapter 6 141-533 KMS11 Before cumbersome to integrate employee unaware of posting and document Multiple version of documents result in inconsistency Scope of content limit to application How knowledge servers integrate explicit knowledge enterprise-wide After Partly automated Personalized push channels provide periodic updates to users Multiple versions minimized Enterprise-wide scope

12. Chapter 6 141-533 KMS12 How knowledge servers leverages the existing infrastructure

13. Chapter 6 141-533 KMS13 understand the role that your existing networks play in KM. Integrate, build on, and leverage enterprise resources. Determine the processes that most need KM support. Focus on pragmatism, not perfection. A good KM system is built around people. Use knowledge servers to integrate the islands of information and create new knowledge. Plan for flexibility and scalability (Web approach) Analyze the Existing Infrastructure