1. Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters, & How to do it Joelle K. Greene, Ph.D. Director of Community Assessment & Program Evaluation National Community Renaissance

2. Background  Primary functions for social services are:  Community needs assessments  Best practices research  Evaluation  Separation of evaluation function and service delivery  Report to the VP of Operations, under the CAO

3. What is Outcomes Measurement?  Evaluating the effects of an intervention or program on the stakeholders it was intended to effect

4. Outputs versus Outcomes Outputs: Units of service Number of contacts Number of contact hours Number of participants Number of programs offered Number of referrals Outcomes: Effects of service Increase in graduation rates Decreased evictions Increased wages Move-out to home ownership Reduced feelings of loneliness

5. Data can be used to:  Demonstrate the impact a program has on a valued outcome or progress toward a benchmark  Increase in student grades after participation in an after school program  Make decisions about the way a program is implemented  Is an 8:1 staff ratio as effective as a 5:1 ratio?  Document implementation of program elements  How many times a month were financial literacy classes offered?

6. Why it matters…  Quality assurance  Demonstrate program effectiveness  Secure sustainable funding  Increasingly mandated by funders

7. Our model  We have or will develop evaluation systems for three core initiatives  Child Development  Youth Development  Senior Health & Wellness  Programs under each initiative are formulated based on best practices  Programs formally articulate their theory of change (logic model)

8. What about collaborations?  We require collaborative partners to participate in our evaluation systems

9. Are we crazy?  We provide technical assistance  Build their organizational capacity  Creates new opportunities to pursue joint funding  Share the data What motivates our partners to participate?

10. When choosing an affordable housing partner ask:  Do they evaluate the impact of their social programs on residents?  On what basis are social programs selected to be offered?  Do the social programs offered align with a formal theory of change?

11. When choosing an affordable housing partner ask:  Does the organization track outputs and outcomes?  Are the tools used to measure outcomes scientifically reliable and valid?  What percent of program budget is dedicated to evaluation?

12. DIY Evaluation  Partnership with local university  Hire an evaluation firm  Bring capacity in-house

13. Thank you! Joelle Greene, Director Community Assessment & Program Evaluation National CORE 9065 Haven Avenue, Suite 100 Rancho Cucamonga, CA 91730 jgreene@NationalCORE.org