1. Best Practices for DPAs: The Citizens' Perspective Peter Schaar The Federal Data Protection Commissioner Germany
"Privacy in a New Era: Challenges, Opportunities and Partnerships” 13 September 2004 Wroclaw, Poland

2. Accountability In three directions:
For individuals
For companies
For the society
Activate the conscience of the info-society
with view and perspective, as an outlook function
Let the citizens know that there is someone who cares, encourages, provides moral support
Open doors

3. Transparency
the person in charge (the Commissioner): he should be visible, easy to get in touch with
the office: be present (website, reports, brochures, ...)
the procedures (let the citizen follow what is going on in his matter and let him participate, not just send one final letter after a long time)
the organisation goals, the values we stand for

4. Responsiveness More than formal responsibility Best help is quick help
Respond to citizens‘ needs even where not yet articulated
Give warnings and orientation through the media, where (probably) helpful for many citizens
Be multiplicator for news from other countries, from civil society, think and learn globally - act locally, internationally and globally
Learn from “customer management”

5. Innovation
On all levels:
technical instruments used by the DPA; client-friendly communication facilities
technological forecasting, privacy impact analysis
manpower: invite innovative spirits, co-operation with science and education sectors, exchange programs with business, with other sectors, with foreign countries, with NGOs

6. Conclusion and outlook What has been done. What remains to be done
Conclusion and outlook What has been done? What remains to be done? We are clearly in a process of improving transparency (this is true for the EU level as well as for many countries) And this hopefully is a key strategy which also will contribute to the other values which we discuss today.