1. 1 Chapter 4: Room Service & Beverage Department

2. 2 Key Terms Room Service Room Service Manager Bar Front Bar Service Bar Beverage Manager Hospitality Suite Minibar Bartender ’Beverage Server Bar Back

3. 3 Room Service Room service is the delivery of food and beverages to guests in their hotel rooms. Some hotels offer 24-hour service, while others have limited room service hours.

4. 4 Room Service The room service department is usually located in the hotel kitchen. Guest usually order room service from a room service menu or a doorknob menu. In many hotels, meals are delivered on fancy carts. In other hotels the meals are delivered on trays.

5. 5 Room Service Staff The size of the room service staff depends on the size of the hotel, room service hours, and the number of guests who usually order room service. The room service manager supervises all room service operations. The employees who deliver the food to guests rooms are called the room service servers.

6. 6 Room Service Staff When guests finish their room service meals, they are placed on the cart or tray outside the guest room. Some hotels ask the guests to call room service when they want their carts or trays to be picked up

7. 7 Beverage Department The beverage department includes all the bars in the hotel A bar is a place that serves alcoholic beverages, as well as non-alcoholic beverages. A front bar has one or more bartenders In a service bar, servers take customers orders, then give them to the bartender. A special service bar is usually set up for one particular event, such as a banquet.

8. 8 Beverage Department Staff The beverage department usually has four types of employees: –Beverage manager –Bartender –Bar Backs –Beverage Servers

9. 9 Beverage Department Staff The beverage manager usually oversees the hotel’s front bars, service bars, special-purpose bars, room service beverage deliveries, hospitality suite bars, and minibars A hospitality suite is a special room in a hotel that is reserved by a group for the purpose of serving refreshments to the group. A minbar is a small cabinet containing small bottles of alcoholic beverages and snacks

10. 10 Beverage Department Staff The bartender concentrates on alcoholic- beverage production and service to guest. A beverage server takes orders for beverages, then gives the orders to the bartender A bar back is responsible for making sure the bar is stocked with liquor, ice, glassware, and supplies.

11. 11 THE END