1. 10-1 How To Maintain Relationships With Your Employees And Their Representatives Basic Organizational Concepts Basic Organizational Concepts Assumptions & Leadership Assumptions & Leadership Employee Communication Employee Communication Motivation, Appraisals, Counseling, Discipline & Termination Motivation, Appraisals, Counseling, Discipline & Termination Employee Complaints & Unions Employee Complaints & Unions Chapter 10

2. 10-2 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Organizational Concepts Delegation Delegation Span Of Control Span Of Control Specialization Specialization Standard operating procedures Standard operating procedures John A. Rizzo/Getty Images

3. 10-3 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How Well Do You Delegate?

4. 10-4 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Indicators Of Organizational Trouble Too Many People In Too Many Meetings Too Many People In Too Many Meetings Growth Of Administrative Costs Growth Of Administrative Costs Too Many Procedures/Conflicts Too Many Procedures/Conflicts Key People Not Directed To Key Activities Key People Not Directed To Key Activities Royalty-Free/CORBIS

5. 10-5 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Successful Recipients Of Delegation  Learn From Other’s Mistakes  Follow The Plan  Are Teachable  Authority must also be delegated Milton Montenegro/Getty Images

6. 10-6 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Line Organization

7. 10-7 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Line/Staff Organization

8. 10-8 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Small Unincorporated Firm

9. 10-9 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Examples Of Informal Organization Informal-Leader Informal-Leader Grapevine-Communication Grapevine-Communication

10. 10-10 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Organizing Activities By Groups 1)Function Performed 2)Product Sold 3)Process Used 4)Area Served 5)Type Of Customer 6)Project Ryan McVay/Getty Images `

11. 10-11 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Teams  Problem-Solving  Self-Managing  Cross-Functional Keith Brofsky/Getty Images

12. 10-12 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Social Contract For Good Human Relations oBetween Owner & Employees oReasons For Business oCommunicate Goals oGrowth oProduction oInvolvement oEthics oSocial exchange: oInducements vs. contributions oEquitable or not? Psychological contract

13. 10-13 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Leadership Leading Leading Communicating Communicating Motivating Motivating Disciplining Disciplining Leadership – Ability To Influence Others Leadership – Ability To Influence Others

14. 10-14 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Theories Of Leadership Traitist Traitist Behavioral Behavioral People or task-oriented? People or task-oriented? Contingency-Situational Contingency-Situational

15. 10-15 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Communication Process

16. 10-16 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Rules Of Communication 70% of all biz com fails! Keep It Simple Recruit Initial Users Encourage Diversity Enlist Cheerleaders Archive Best Advice Ryan McVay/Getty Images

17. 10-17 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. What Do You Want From Job?

18. 10-18 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Motivation “…inner state that activates a person, including drives, desires, and/or motives.”

19. 10-19 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Employee Performance Performance = Ability X Motivation

20. 10-20 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Why Motivate?  Attract Potential Employees  Improve Performance  Retain Good Employees

21. 10-21 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How To Motivate Main issues: What do employees want and what is the right incentive to stimulate them to perform?

22. 10-22 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Techniques Of Motivation  Quality Circles  Zero-Defects  Job Enrichment  Work Variation  Schedule  Flextime  Job  Splitting  Sharing Royalty-Free/CORBIS

23. 10-23 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. How Performance Appraisals Operate The way you conduct the discussion seems to matter most! Constructive feedback Make problem employees take personal responsibility, Discipline without Punishment

24. 10-24 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Counseling Troubled Employees 1.Establish Standards 2.Be Specific about Behaviors 3.Restrict Criticism to Job Performance 4.Be Firm & Consistent 5.Be Prepared for Resistance or Hostility 6.Point Out Counseling Sources 7.Employee Decides on Help 8.Only Discuss Anti- Social Actions On Job 9.Confidentiality 10.Get commitment to meet criteria

25. 10-25 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Job-Related Areas Of Counseling  Health/Safety  Retirement/Termination  Stress/Burnout

26. 10-26 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Symptoms Of Drug & Alcohol Abuse AbsenteeismAccidents Medical Expense Increases InsubordinationThefts Quality Problems

27. 10-27 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Handling Employee Complaints Assurances Assurances Whistle blower protection Whistle blower protection Procedure Procedure Minimum Time to Resolve Minimum Time to Resolve David Buffington/Getty Images

28. 10-28 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Discipline Encourage Self-Discipline Encourage Self-Discipline Lead by example Lead by example Positive Discipline Positive Discipline Oral “reminder” Oral “reminder” Written reminder, paid “day off” to think, then with agreement in writing to perform Written reminder, paid “day off” to think, then with agreement in writing to perform Fired Fired Royalty-Free/CORBIS

29. 10-29 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Legal Discipline  Set Rules  Act Promptly  Gather Facts  Allow Explanation  Evaluate Courses Of Action  Select Course Of Action  Take Action  Maintain Records Follows Judicial Due Process