1. End User License Agreement Permission to use and redistribute this Document is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, and (2) you do not alter any copyright, trademark or patent notice in the Document. You may modify, and redistribute the modified Document, so long as (1) you adhere to the distribution requirements above and (2) the modifications are for customizing the Document for your legitimate business purposes and are not malicious, deceptive or unlawful. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators may be prosecuted to the maximum extent possible. By distributing the Document you agree to indemnify Microsoft for any claims that arise due to your modifications. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Elements of the Document, including logos, graphics, sound or images, are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part except as part of the Document as allowed above. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENT AND RELATED GRAPHICS FOR ANY PURPOSE. SUCH DOCUMENT AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THE DOCUMENT. THE DOCUMENT AND RELATED GRAPHICS PUBLISHED ON THE SERVICES COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME. © 2008 Microsoft Corporation. All rights reserved. Microsoft Access, Excel, Exchange, FAST, Groove, Microsoft CRM, Microsoft Operations Manager, Microsoft Project, Office Communication Server, Office Communicator, Office Enterprise, Office Professional, Office Professional Plus, Outlook, Performance Point, PowerPoint, Project Server, SharePoint Designer, SharePoint Server 2007, System Center, Windows Server, Windows SharePoint Services, Word, Vista, and Visual Studio are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners. 1 1

2. BPIO University Unified Communications Awareness Briefing

3. About this Presentation Who should deliver this presentation? A designated BPIO U instructor who is proficient in Microsoft’s Unified Communications solution Who is the audience? Microsoft partner and field sales teams who have BDM/TDM customers with initial interest in a(n) Unified Communications solution What is the purpose of this presentation? To provide partner and field sales teams with an overview of the Enterprise Content Management story. For those subsidiaries that have chosen to subscribe to the full Unified Communications curriculum, this presentation will set the foundation for further, in-depth discussion. The main objective for our partner and field sales teams is to obtain approval from customer power sponsors to create an evaluation plan or to close the sale for a proposed Unified Communications solution. This deck utilizes the Business Productivity Infrastructure Optimization (BPIO) model as a way to frame the roadmap for improving the organization’s capabilities and underlying technology infrastructures to support Unified Communications. 3

4. Guidance Slide How should I prepare for this presentation? The expected duration of this presentation is approximately 10 minutes. Consider the length of your presentation while selecting slides. Depending upon the material, presenters can generally cover 30 slides during a one-hour presentation. Choose slides that are relevant to the subsidiary’s needs, and customize slides as necessary. Remove all guidance slides (slides with a white background) prior to presenting to a customer. 4

5. How can I prioritize and react to the sheer volume of communications and be more productive? Communication Chaos How can I leverage the expertise across my organization to benefit my customers more quickly, easily, and effectively? Global/Distributed Customers, Partners, and Teams How can I integrate my communications and PC networking infrastructures? Simplifying Complex Networks How can I leverage the existing enterprise infrastructure and the Internet to lower communications costs? High Cost of Communications Communications in the Workplace Environment: chaotic, cost-conscious, fragmented, and demanding 5

6. People-centric with single identity Rich, contextual, and standards based Device and network agnostic Secure, robust, and efficient to manage and operate Unified Communications Productivity through communications convergence 6

7. Identity and Presence At The Core Enables and optimizes communications 7

8. E-Mail Mobile Messaging Voice-mail (UM) Instant Messaging Voice Conferencing What is Unified Communications? Bringing together e-mail and voice networks 8

9. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. partner.microsoft.com/uc